Service Management: Monitor service performance and ensure compliance with agreed service levels, KPIs, and quality standards. Identify and mitigate potential risks and issues related to service delivery. Stakeholder Engagement: Build [...]
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The role of System Test Analyst is located in Ottawa. Ericsson promotes and supports, a hybrid workplace environment. This is a full-time, and permanent based position within the Customer Experience (CX) organization. Your main focus w[...]
including establishing ways of working with the customer, in line with the customer contract. Provide support and advice to the Commercial Managers and Project Teams on specified commercial topics. To develop and manage KPIs for each c[...]
Partner with development and operations teams to develop practical automation solutions and custom modules. Co-lead team initiatives to continuously refine our deployment practices for improved reliability, repeatability, and security.[...]