Client Service Specialist

AMENDMENT - Closing date extended to April 21, 2025

This position is to fill one 3 year term

Join Our Team at the Department of Highways and Public Works!

Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.

We are currently seeking a talented individual to join our Information & Communication Technology team. Reporting to the Supervisor, Client Service Specialist, this role provides front-line support by troubleshooting minor IT issues and managing service requests from triage to resolution. Success in this role requires excellent client service, strong communication skills, the ability to prioritize competing demands, and attention to detail in repetitive tasks.

For more information on what we offer, terms and conditions of employment, how to apply, and tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon (yukoncareerpaths.ca)

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Experience in a client service role
• Experience troubleshooting hardware or software
• Experience working in a call-center environment is an asset
• Post-secondary coursework in Computer Science, Information Technology, Business Administration or related field is an asset

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired knowledge, skills and suitability

The ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:

• Ability to evaluate and triage issues and respond quickly to maintain expectations
• Ability to provide front-line client-focused IT support
• Ability to manage conflicting, multiple and unpredictable demands and frequent interruptions
• Ability to maintain high accuracy in repetitive tasks
• Ability to work in a team environment to deliver services or solutions

Conditions of Employment

This is a designated position within the Yukon public service which requires the following condition(s) of employment:

• class 5 driver's licence or equivalent

Additional information

For more information about this position, please contact: Wini Brehm at Wini.Brehm@yukon.ca

For more information on what is happening at HPW, we encourage you to check us out on Yukon.ca, Facebook and X!

If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Meagan Widrig at Meagan.widrig@yukon.ca