Job Summary
The Operational Readiness Consultant will lead the delivery of ITSM advisory, transformation, and transition-to-run projects across various client engagements. This role is crucial for delivering operational excellence and supporting sales efforts, working directly with clients to optimize their IT Service Management processes and tools, including cloud-based solutions, automation, AIOps, and service management platforms like ServiceNow. The ITSM Manager will also contribute to business development efforts by providing guidance in solution architecture, IT operations, and transformation initiatives.
Key Responsibilities
Qualifications
Experience
Skills