Client Representative, On-line Reporting And Billing Expertise Agent
Req Id: 421712
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Company Name: Bell Canada
Job location address: 1 Alexandre-Graham-Bell, Verdun, Qc.
Job status: Temporary Part Time
Number of positions: 1
Application deadline: January 15, 2025
Name and description of the hiring department:
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.
The billing client representative is responsible to work the dispute files until complete resolution.
The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.
Job Duties / Accountabilities:
- Responsible for opening, treating and resolving disputes for different types of services (IS, Professional Services, Broadband, Voice, Data)
- Analyze billing, customer contracts to determine if errors occurred
- Contact and assist customers with billing issues until fully resolved
- Responsible for involving the various internal teams in order to determine the actions to be taken to resolve the dispute
- Coordinate and lead conference calls with internal and external teams
- Assure that follow-ups on disputes within tight deadlines
- Responsible for escalating disputes when required
- Document the disputes in a clear and concise manner
- Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
- Work in collaboration with the billing manager
Essential Qualifications / Competencies:
- Bilingualism required: Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
- Excellent ability to work in a team and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to perform multiple tasks simultaneously with changing priorities and tight deadlines
- Ability to independently resolve errors in processes and achieve efficiency gains
- Excellent knowledge in billing
- Excellent sense of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness, autonomy, reliability and professionalism
- Good judgment
- Enthusiasm and positive attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills in French and English
- Excellent customer service skills
Preferred Qualifications / Competencies:
- Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)
- Good knowledge of Bell products and services for business customers
Working Conditions:
- Monday to Friday, normal business hours
- Job Profile: Remote
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary - Part time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 01/15/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.