IT Technician - Level 1-2

Tasks

• Follow up on requests for new employees and contractors, such as access, equipment, applications, peripherals, data sharing, and files (SharePoint).
• Install, configure, and set up computers, mobile devices, servers, and networks.
• Work with software and system users to provide technical support and assistance on their software, hardware, or technical issues such as connectivity, performance slowdowns, data inaccessibility, or inefficient issues.
• Install software and launch newly installed programs for the first time.
• Provide technical documentation and recommend hardware changes when necessary.
• Manage the IT inventory and communicate needs to the IT Services Manager.
• Diagnose and troubleshoot problems.
• Perform routine, security, and quality controls.
• Stay updated on new tools, software, equipment, and applications, and maintain your knowledge.
• Forward equipment repair issues to service providers and keep accurate records.
• Maintain the assignment of software, licenses, and equipment.
• Identify, with the IT Services Manager, user training needs and assist with their learning.
• Contribute to drafting maintenance procedures and reference documentation.
• Perform any other related tasks.
• If you're ready to take on new challenges, we want to meet you!

Advantages

• Group insurance.
• Competitive salary.
• Unique technological environment developed through Quebec expertise.

Job requirements

• College diploma in computer technology.
• Minimum of five (5) years of on-site industrial service and intervention experience.
• Excellent knowledge of the following IT environments: PC, network services (switches), firewalls, and cloud environments.
• Experience with installing equipment and software in a Windows environment.
• Excellent knowledge of the following Microsoft operating systems: Windows 11 Professional, Windows Server, Linux, and Red Hat OpenShift.
• Proficiency in the following tools: Teams for telephony, Windows for servers, and Fortinet for networks.
• Knowledge of Office suite, Teams, SharePoint.
• Bilingual (written and spoken), with strong proficiency in written French (writing skills).

Desired profile

• Strong time and priority management.
• Quick problem-solving and analytical skills.
• Independent and efficient.
• Results-oriented.
• Client/partner-focused.
• Collaborative and interpersonal skills.
• Adaptability.