Senior Manager, Solution Delivery
Req Id: 421404
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
The Professional Services delivery team is the consulting arm of Bell Business Markets (BBM) responsible for the design, execution and implementation of solutions for the enterprise customer market.
The continued growth and success of this consulting team in the marketplace is directly attributed to the expertise and the professionalism of its staff, the trust and confidence of its technology partners and the unrelenting demands it places on itself in pursuit of that most important determining attribute - Customer Satisfaction. As we continue to grow, we are seeking more people with the same sense of responsibility to the customer, respect for the individual and drive for personal growth as the current team exemplifies.
Our Network and Security Professional Services delivery team has an immediate need for a Senior Manager to lead the project delivery team for one of our major strategic customer.
Job Duties/ Accountabilities
- Responsible for the Network and Security Professional services team
- Accountable to meet revenue and margin target for the practice
- Hire, manage, and mentor direct reports (approximately 10)
- Business development through close collaboration with the account executives' team
- Maintains relationships with key customer
- Identify key market trends and evolve the practice
- Responsible for revenue and margin forecasting
- Develop strategic partnership with external partners / vendors
- Hire contractors as required to fulfill delivery engagements
- Work with support team to assign resources to projects: manage and forecast resource utilization
- Foster a community of collaboration and contribution across the National Practice
Qualifications/Competencies:
- 5+ years in IT
- 3-5 years leading engineering and/or operations teams
- Bachelor or specialized college degree in Computer Science, System Engineering or another related IT program
- Networking and/or Security solutions experience
- Gather and translate business requirements to service offers / proposals
- Ability to influence and gain support
- Writing, presentation and communication skills in French
- Superb customer relations and the ability to interact with customers at all levels
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 01/19/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Quebec City
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