Executive Program Director - Head of Managed Services

TELUS is seeking an exceptional leader to join our team as the Head of Managed Services. This pivotal role will drive growth, profitability, and innovation in our managed services offerings for Canadian businesses.

We are about to inject unprecedented levels of energy, excitement and innovation into our Managed Services business, solidifying our presence as a leader in the provision of Managed Services to Canadian businesses. Join us to help drive substantive growth in this business for the future.

What you'll do

As the Head of Managed Services, you'll lead the design and evolution of managed services products tailored to the complex needs of Canadian businesses. This means that your
ideas and expertise will be the catalyst behind creating a cohesive, end-to-end experience for our customers.

In order to do this you will:

• Develop and execute strategies to drive growth and profitability in the managed services portfolio including leading the product roadmap, working with several product management teams to drive a cohesive roadmap and services frameworks across portfolios such as Cyber Security, Managed networks, Managed Collaboration, IoT, Intelligent spaces and many others.
• Build the strategy and be accountable for incubation to scale, foster continuous improvement, drive investments and benefits ensuring we deliver exceptional value.
• Oversee the creation and enhancement of superior service experiences for our clients
• Guide the evolution of our service delivery models to ensure efficiency and effectiveness
• Spearhead initiatives to expand our market presence and drive our growth agenda, fostering a culture of innovation, collaboration, and excellence within the team.
• Build a talented team by attracting, developing, and nurturing exceptional individuals.
• Collaborate with renowned technology innovators to foster a customer-centric culture committed to delivering outstanding products and achieving remarkable business success.

What you bring

• Proven track record in leading managed services or similar technology-driven business units
• Deep understanding of the Canadian business landscape and its technological needs
• Strong business acumen with a focus on driving growth and profitability
• Exceptional leadership skills with the ability to inspire and develop high-performing teams
• Demonstrated ability to design and implement innovative products and services
• Strong strategic thinking and execution capabilities
• Visionary leader with a growth mindset
• Customer-centric approach to product and service design
• Results-orientation with a track record of flawless execution
• Adaptable and resilient in a fast-paced, evolving industry
• Passionate about leveraging technology to solve business challenges
• Strong expertise and depth of understanding in IT Service Management principles and the ITIL framework.
• Excellent communication and relationship-building skills
• Commitment to demonstrating and promoting TELUS values
• Noted for your ability to bring teams together, to focus on strategy, gain buy in and influence executive leaders across the organization
• Fluency in English, both verbal and written

At TELUS, we're committed to driving innovation and delivering exceptional value to Canadian businesses. If you're ready to lead our managed services into the future while embodying our values and commitment to excellence, we want to hear from you.

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.