Team Lead, Sales and Loyalty
Req Id: 422917
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Mid-Market BBM sales team is looking for a driven candidate for a Sales and Loyalty Team Leader role. Directly reporting to the Senior Manager, Sales and Loyalty, the candidate will be accountable of the end-to-end performance and quality of execution of our external partner, Nordia and Quantrics.
The candidate will play the role of key resource for our partner, to offer tools, information, guidelines and adequate training to ensure they are able to best satisfy requirements of their mandate. This mandate consists as well to improve processes and tools in place to fast pace target achievement.
Key Responsibilities
- Follow closely performance, bring appropriate action plans to address important issues and identify enhancement opportunities to meet expectations
- Collaborate with Sales team to improve success of Sales targets, retention expectations and quality of execution.
- Define and coordinate the training needs and execution of technological changes or novelty introductions to optimize performance
- Collaborate to define permanent sales & quality measures as well as monitor and manage activities that lead to successful outcomes
- Monitor daily, weekly and monthly reports to ensure conformity on standards measurement of performance and search for opportunities for improvement
- Provide ongoing status and executive summary to higher level management
- Create efficient, regular forums with partners and personally visit partners to develop close and positive work relationship (following company cie. policies)
Critical Qualifications
- Post-college education or equivalent
- Three to five years of sales and/or sales performance management experience
- Creativity, ability to be original and adapt to transform the business
- Excellent sense of organization, autonomy and project management skills
- Strong analytical skills, strong written and verbal communication skills
- Excellent knowledge of Microsoft office, more specifically Excel
- English required: interaction with English speaking stakeholders across Canada
Preferred Qualifications
- Experience in the development of analytical models and proficient with statistics
- Experience in Sales, change management
- Bilingual, French and English (spoken and written) is an asset
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 04/11/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.