Senior IT Technician

Tasks/Responsibilities

The Senior IT Technician will be responsible for providing technical support for the entire infrastructure and systems to the company’s 1,000 employees.

MORE PRECISELY

• Ensure the proper functioning of all information technologies (hardware, software, services)
• Receive requests, support users on levels 1 to 3 and monitor incidents
• Provide support in identity and access management (creation and deletion of profiles)
• Participate in the documentation of processes and improvement of procedures
• Manage IT assets and support equipment inputs and outputs
• Work in a Windows 10 and 11, O365 environment.

PROFILE

• + 10 years of experience as an IT Technician
• Experience in Office 365, Windows 10 and 11 environments as well as with IAM tools
• Strong knowledge of networking (LAN, WAN, TCP/IP, Routers, Switches)
• Good knowledge of Fortinet products (asset)
• Natural ease in communication and customer service
• Autonomy and good ability to prioritize tasks
• Valid driver’s license
• AEC or DEC in IT or equivalent
• Bilingualism (French, English)