Senior Digital Product Manager - Website & App (Small-medium Business Marketing)

Description

Our team and what we'll accomplish together

As a Senior Product Manager with the website and app team, you will create new & evolve existing digital experiences that enable millions of business customers to register for, buy, and manage their TELUS products & services. To do this, you will leverage scorecard priorities, stakeholder guidance, data insights, and customer research. You will help lead a team of digital specialists - spanning content, design, development, QA, and analytics - to deliver on our vision of delighting customers with simplified merchandising, an intuitive flow, and tactics to improve sales performance across t.com and MyTELUS.

What you'll do

• Understand evolving TELUS business priorities and encouraged outcomes
• Prioritize projects that will help reduce customer effort and help drive customer value
• Work to create and improve our customer's end-to-end experience - informed by data, insights, and strategic priorities
• Be the muscle that helps reflect the voice of the customer in each product story
• Collaborate with partners across the company, to ensure our team builds solutions and adopts best practices which serve customer and company needs
• Display a healthy obsession with owning and supporting process efficiencies
• Build understanding and support for your strategic direction
• Establish relationships, roadmaps, and rituals with a diverse group of partners across the organization
• Provide regular communication to partners on progress
• Play a part in our journey research and analysis, and connect findings to experimentation and optimization efforts
• Support a culture of inclusivity and celebrate diversity of opinion

Qualifications

What you bring

• 6+ years of Product Manager experience as a key member of a digital team, leading the complete product/web development lifecycle from planning through to execution
• Experience leading a group of project specialists toward individual and shared goals
• A strong ability to own process improvements and create buy-in
• A history of using 1 or more planning tools to organize work and your team (e.g. JIRA)
• A knack for identifying risks to delivery timing before they occur, and determining intelligent approaches to resolve them
• A penchant for negotiating best collective outcomes