Manager, Design - Digital Platforms

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Intact Lab is looking for a Manager, Design - Digital Platforms. This manager will lead a multidisciplinary team responsible for the design of our digital platforms, including our mobile app, client portals and virtual bots. Together with Product and Engineering colleagues, this manager will define an experience strategy that ensures we offer the leading digital insurance experience for Canadians.

What you'll do here:

As the Manager, Design - Digital Platforms, you play a mission critical role in defining and accomplishing our digital roadmap. Reporting to the Director, Product and Design - Digital Platforms, your main responsibilities are:

• Provide clear direction to team members on user-centered design best practices, principles and approaches. In charge of managing experience initiatives within the team and align them with stakeholders needs.
• Provide leadership and knowledge to the UX/UI Design team, focusing on the management of professional employees. Responsible for the team's performance and results.
• Participate in setting priorities for the team, planning appropriate objectives and operational efficiencies to meet or exceed the goals set by senior executives.
• Manage experience initiatives and support team in the accomplishment of project objectives. Challenge and lead the team with your expertise.
• Responsible for supporting the needs of all business partners through the design of engaging user experiences across a variety of applications.
• Responsible for projecting, measuring and reporting business value of all team initiatives.
• Follow success of implementation and support improvement of future iterations.
• Responsible for the development of valuable processes and business strategies.
• Manage the performance assessment of those processes to support improvement of future iterations.

What you bring to the table:

• A bachelor's degree in Design, Marketing or any equivalent combination of training and experience.
• At least 8 years of experience in strategy, design and/or digital.
• At least 3 years of experience managing professionals.
• Experience in the areas of: Digital Strategy, Experience Design, Client Experience Strategy, Mobile app development and Customer Journey mapping.
• Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world class methods and approaches.
• Well-versed in design thinking methods and techniques.
• Strategic thinking and the ability to be influential.
• Proven interpersonal and communication skills (verbal and written).
• Bilingual (French and English): Need to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.