Manager, Artificial Intelligence

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We'll support your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

We are seeking a dynamic and experienced Manager, Artificial Intelligence for Intact Lab to lead our GenAI projects within the Personal Lines insurance sector. The ideal candidate will possess strong leadership capabilities and a proven track record of managing AI development teams and delivering successful AI-driven projects.

What you'll do here:

• Lead and cultivate a high-performing software engineering team, focusing on talent acquisition, engagement, and professional growth.
• Continuously advance engineering practices in Artificial Intelligence in collaboration with your team.
• Implement and refine tools and processes to boost team autonomy and efficiency, while providing necessary training and coaching.
• Balance project needs and resource development through intelligent planning of human resources in software engineering.
• Oversee AI-centric projects, aligning with the organizational strategies, priorities, and constraints.
• Work closely with the Product Owner and Data Scientists to define project scope, objectives, and increments, providing leadership and vision throughout.
• Coordinate activities and dependencies across different project teams, manage risks, propose mitigation measures, and communicate project KPIs.
• Ensure the integration of MLOps best practices to streamline the deployment and monitoring of AI models, including GenAI solutions.
• Ensure solutions meets client expectations and comply with security and governance standards, while optimizing impacts and infrastructure requirements.

What you bring to the table:

• Bachelor's degree in Computer Science, Software Engineering, Data Science or related field.
• Minimum 10 years of hands-on experience, with at least 3-5 of those years leading a team focused on AI driven projects and data management for model training and deployment.
• Strong leadership skills, with intellectual curiosity and drive to align technical expertise with business needs to deliver value.
• Experience in coaching and developing technical teams, providing inspiration and fostering growth.
• Proven ability to manage and execute AI projects effectively, delivering results on time and within budget.
• Proficiency with cloud platforms such as AWS, GCP, Azure, and understanding of cloud cost management.
• Excellent knowledge of MLOps; AI/GenAI models.
• Familiarity with data governance and data quality management concepts.

• Team player who fosters collaboration and creativity in an open and honest environment.
• Passionate about talent development.
• Strong problem-solving skills, with excellent communication and presentation abilities.
• Comfortable working in evolving complex environments and multidisciplinary teams.
• An agent of change, motivated to question the status quo.
• Bilingual (French and English): Need to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.