Expert Solution Architect - Digital Workplace and End User Devices

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Expert Solution Architect - Digital Workplace and End User Devices is responsible for defining sound end-to-end solutions that meet requirements and aligning with Enterprise Architecture and corporate orientations. Furthermore, the role is accountable for ensuring that solutions are delivered as defined.

Main Responsibilities

• Document the existing technology portfolio and propose recommendations for improvements or alternatives

• Document existing and develop new end-user computing and collaboration architectures

• Design and optimize end-user computing services for employee efficiency and engagement with a self-service approach

• Evaluate current and emerging cloud and infrastructure technologies

• Lead Communities of Practice (CoPs) for efficient brainstorming, governance and change management

• Develop end-user computing standards and best practices

• Create, support, and influence pragmatic architectural oversight, using principles, policies, and guardrails

• Review, understand and evaluate business requests to resolve feasibility, impacts, risks and recommendations

• Collaborate with Enterprise and System Architectures in shaping, scoping, defining, planning and reviewing solutions

• Provide direction to and align specialized architects in project engagements, ensuring proposed solutions meets business needs and are aligned with (or properly exempted from) corporate standards

• Handle the architectural risk mitigation, issues escalation and resolution processes

• Coach and support other Solution Architects

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

Solution Architecture

• Minimum 10 of years experience in Information and Technology (I&T)

• Minimum 5 years as an IT Architect covering desktop and mobile management solutions

• Experience with on-premises to cloud migration of Microsoft productivity suite

• Experience in planning, architecture of all aspects of Microsoft 365 solutions

• Experience with numerous architectural fields such as application, information, technology, and security

• Experience and ability to coach Solution Architects on new technology platforms and approaches

• Experience in program, project scoping, and planning

• Experience with platform-based architecture

• Experience with full application lifecycle management

• Experience with contractual agreement management and procurement

• Experience in Transportation or Rail*

• Experience in I&T security*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

• Bachelor's Degree in Computer Science, or equivalent

• Certified Information Systems Security Professional (CISSP)*

• Certified Cloud Security Professional (CCSP)*

• Microsoft 365 security administrator Expert*

• Microsoft Certified Solutions Associate (MCSA)*

• Microsoft 365 Certified Enterprise Administrator Expert*

• Azure Certification*

• Certification for Information Technology Infrastructure Library (ITIL) concepts*

*Any designation for these above would be considered as an asset

Competencies

• Demonstrates agility and drives change

• Knows the business and stays current on industry needs

• Applies critical thinking

• Collaborates with others and shares information

• Sets direction and inspires others

• Communicates with impact

• Identifies needs and finds solutions to create value for all stakeholders

• Identifies potential safety and security risks

Technical Skills/Knowledge

• Knowledge of Unified Endpoint Management and Mobile Device Management software (e.g., VMWare Workspace One, Intune, Azure Virtual Desktop, and Windows 365)

• In depth knowledge in architecture frameworks, methodologies and tools, and implementation experience in I&T

• In depth knowledge of Digital and Modern Workplace, and cloud-based delivery models

• Knowledge of multiple concurrent initiatives

• Fluently bilingual, both written and verbal (English, French)*

*Any knowledge for any of the above would be considered as an asset

This position is posted as a grade 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee's experience.