Director, Platform Engineering and Operations, Data and AI

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking a highly experienced Director of Platform Engineering and Operations - Data & AI to lead and enhance the resiliency, availability, and security of our enterprise Data & AI platform. This critical leadership role requires deep expertise in production support, observability and visibility, and Cloud FinOps to ensure seamless operation and cost optimization of our data infrastructure. The ideal candidate will drive best-in-class operational excellence, proactively manage risks, and implement cutting-edge solutions that improve performance, scalability, and compliance.

The Director of Platform Engineering and Operations will report directly to the Vice President, Data and AI.

What you'll do here:

Platform Engineering and Reliability

• Lead the execution for high availability, disaster recovery, and resiliency of the Data & AI platform, ensuring minimal downtime and operational disruptions.
• Implement site reliability engineering (SRE) best practices to automate and enhance system reliability.
• Develop and enforce incident management frameworks, ensuring rapid identification, resolution, and post-mortem analysis of system failures.

Production Support & Operations

• Establish a world-class production support function, providing 24/7 monitoring and proactive issue resolution.
• Drive observability and visibility initiatives, leveraging real-time monitoring, alerting, and logging tools to ensure system health and performance.
• Develop service level objectives (SLOs) and key performance indicators (KPIs) to measure and continuously improve operational excellence.
• Collaborate closely with engineering teams to implement CI/CD pipelines, ensuring safe and efficient platform updates.

Security & Compliance

• Define and enforce security best practices across the Data & AI platform, ensuring compliance with industry standards.
• Partner with security teams to identify, assess, and mitigate risks related to data access, privacy, and governance.

Leadership & Cross-Functional Collaboration

• Partner with data engineering, AI/ML, product, and infrastructure teams to align platform capabilities with business objectives.
• Provide executive-level reporting on platform performance, security posture, and cost management initiatives.

What you bring to the table:

• Bachelor's degree in Software Engineering or any combination of equivalent education and experience.
• 15+ years of experience in platform engineering, site reliability engineering (SRE), or data operations in large-scale enterprise environments.
• Proven leadership experience in managing large cross-functional teams and collaborating with C-level executives.
• Deep expertise in cloud platforms (AWS preferred), Kubernetes, Terraform, and Infrastructure as Code (IaC).
• Strong background in observability tools (e.g. Dynatrace, Datadog, Splunk) and incident response.
• Hands-on experience with cloud cost optimization, FinOps methodologies, and cost governance frameworks.
• Solid understanding of security best practices, including IAM, encryption, compliance frameworks, and threat detection.
• Strong project management skills at scale.
• Operations management in software engineering and infrastructure.
• Strong technology understanding and focus on learning every day.
• For candidates located in Quebec, bilingualism is required (English and French) - Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.