CRM Functional Lead

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

You Are:

As a CRM Manager,

• You will lead clients to design and implement solutions for their Sales, Service, or back-office organization.

• You will typically demonstrate a good understanding of both business and technology solution architecture for a given area.

• You will be responsible for the end-to-end project management to coordinate the design and/or delivery of integrated CRM solutions, potentially across multiple team and Accenture workforces will be required.

• You are customer focused and great at building client relationships.

• You have a desire to work in a dynamic work environment and be creative within a team.

• You have a demonstrable ability to build, manage and foster a team-oriented environment.

• You have an ability to work creatively and analytically in a problem-solving environment.

• You have a desire to work in an information systems environment. 

The Work:

• Lead/coordinate large project teams, potentially with mixed workforces (business consulting and technology profiles), and act as privileged interface with the client project manager/sponsor;

• Assume overall responsibility for the quality and timely delivery of the strategy project.

• Define a result-oriented and well-structured approach that leverages Accenture’s CRM Transformation offerings, knowledge, methodology assets and expert network optimally;

• Pro-actively identify/shape components of the future business architecture thereby driving the business development process.

• Lead and facilitate discovery and scoping sessions with clients

• Partner with the business to identify, document, and prioritize business requirements.

• Ensure deep understanding of business processes and objectives and keep all users informed and aligned with system changes.

• Translate business needs into user stories, functional specifications, and testing scenarios.

• Utilize Technology Platforms (i.e. Salesforce, MS Dynamics, etc.) to enhance Sales & Service functions.

• Create and maintain comprehensive documentation of system configurations, processes, and changes.

• Deal with client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations

• Create and defend solution estimate and SOW

• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions

• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements

• Provide recommendations on third-party applications