Content Designer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

We are looking for a Content Designer to join our team! In this role, you will be fully embedded in a UX and Product team. Our ideal candidate will work from our Montreal office 3 days per week to collaborate with our team. Enjoy the flexibility of hybrid work in our new Montreal office in Place Ville Marie.

Your direct team spans Newport Beach, California, Montreal, Canada, and Shanghai, China. Your day-to-day will include collaboration with other content designers/user assistance developers, UX designers, product managers, software engineers, data scientists and domain experts to create emerging strategic cloud products within the Consumer Industries. You’ll be part of a team where you will help build and document next-level SAP products for the Consumer Packaged Goods (CPG) industry. You’ll get to impact designs and transform usability through UX writing, powered by user research and collaboration. Come join us to bring our content design to the next level and support our users like never before! This is not a UX design role, but primarily a writing role.

What you will do

Content designers on our team take on a wide variety of tasks within a dynamic work environment.  Strong communication and cross-functional collaboration skills are a must to succeed, as well as the ability to work across different time zones and cultures.
RESPONSIBILITIES

• Collaborate with UX designers to define, test, and iterate on UI copy across topics and areas in the user experience.

• Write documentation for cloud-native software products tailored to the consumer packaged goods (CPG) industry. Our documentation includes IT administration guides, end-user guides, API documentation, translation review, and UX/UI copy.

• Assist and/or facilitate user research sessions to test and validate that our design and copy choices resonate with our users.

• Collaborate with product managers and software developers to strategize, prioritize, and deliver documentation relevant to user and customer needs.

• Develop and maintain internal content design documentation and resources to enable consistency, efficiency, and collaboration.

• Continually learn and advocate for content design best practices that ensure consistency and scalability.

• Independently and proactively identify opportunities to improve user experience via content design. Must be able to take initiative and follow up with stakeholders regularly as needed.

COMMUNICATION SKILLS

• Ability to articulate rationale of decision making in a clear and logical manner whether via conversations or presentations to cross functional colleagues.

• Ability to collaborate and communicate with customers and internal teams.

• Demonstrate humility and a low ego through willingness to learn, grow, and work with feedback from users, customers, and colleagues.

What you bring

You are able to work hybrid from our Montreal office three days a week.

• 3+ years of experience in content design, UX writing, technical writing, or equivalent expertise in editing, and writing—with a focus on digital products and platforms.

• Can present examples of your writing during the interview process to demonstrate rationale for decisions and adherence to best practices, defined writing processes, and stylistic standards.

• Thorough knowledge of English language, grammar, spelling, punctuation, and usage with a high attention to details and consistency.

• Experience writing in adherence with style guides.

• Can plan your work to meet deadlines across a few teams.

• Excited to collaborate to provide customers clear, accurate, accessible information on using, implementing, and integrating SAP products.

• Possess strong communication and interpersonal skills to enable effective collaboration across teams and time zones.

• Proficient in DITA CCMS, Microsoft Office, and Figma, or able to quickly learn complex authoring software.

****Please include two writing samples with your application ****

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 80000 - 136000(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

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Requisition ID: 404873 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Job Segment: User Experience, ERP, Cloud, Testing, Technical Writer, Technology