Cloud Platform - Azure Ejs/Monitoring/Alerting
Job Description
We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.
WORK YOU'LL DO
Key Responsibilities:
- Working with leads to troubleshoot infrastructure issues in parallel with 2nd and 3rd tier support.
- Participate in the on-call schedule rotation for critical incidents (24/7 for one week every 6 weeks)
- Ability to learn new technologies and develop skillsets to allow you to support them
- Working knowledge in Azure Monitoring (Log Analytics, App Insights, Alerting)
- Working knowledge in Azure Automation and PowerShell
- Working knowledge in Azure DevOps
- Experience and ability to support Azure Cloud infrastructure
- Work in a team environment
Qualifications
Basic Qualification:
- 1-2 years of experience in a technical infrastructure support role
- Able to work on-call
- 1-2 years of experience with a ticketing system (such as Service Now)
- 1-2 years of experience with cloud administration or general system administration
- Must have eligibility for Reliability Clearance
- English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Preferred Qualification:
- Azure Cloud Certification
- Server (Windows Server - Preferred, RHEL - Secondary) OS Certifications
Professional Skills Qualifications:
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively in a problem-solving environment.
- Desire to work in an information systems environment.
- Demonstrated teamwork and collaboration in professional setting