Cloud Networking Support (Hybrid- Montreal)

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Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

Here's the impact you'll make and what we'll accomplish together

We are looking for a Cloud Network Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including networking and related services. Working in a blended call center environment, you will provide real time technical assistance and Networking support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with Engineers and Product Managers to improve the product and make our customers successful.

Here's how

• Resolving client's technical issues
• Help companies create their applications and programs
• Advising the best solutions to reach their objectives
• Development and improvement of platforms
• Trainings and meetings with client

Qualifications

You're the missing piece of the puzzle

Must have:

• Strong understanding of Linux system & Windows server administration
• Strong knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
• Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc)
• TCP/IP protocol knowledge and ability to use it for troubleshooting of reachability, latency and throughput issues.
• Familiarity troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
• Demonstrate comprehensive troubleshooting tactics
• Ability to quickly learn and explain new complex technologies and subjects.
• Understanding and identify issues from reading product logs (VPN, Load Balancer)
• Resourcefulness and strong research skills
• Must be proficient in Oral and Written English language to interact with the customer base.
• Punctuality
• 24/7 availability

Additional Skills

Great to have:

• Proficiency in French speaking and writing is an asset
• College diploma in Computer Science or 2 years of equivalent experience
• Relevant certification (Associate Cloud Engineer, CCNA, RHCSA)
• Familiarity with VPN and Virtual Private Clouds
• Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
• Experience with automation scripting
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
• Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its international scope.