Business Analyst, Salesforce CRM (Temporary, 8 months)

We are looking for a business analyst, Salesforce CRM who will be a key actor in the digital transformation. You will lead end-to-end digital projects with a focus on customer experience. The BA ensures the CRM system becomes a powerful tool for achieving business goals, improving customer relationships, and driving overall success. Best of all, you'll come to experience world-class BRP products and the Ultimate Ride in its many forms, as part of the world's most exciting Powersports family.

YOU'LL HAVE THE OPPORTUNITY TO:

• Requirement gathering
  
  

  • Collaborate with stakeholders to identify business goals and user needs.

  • Document and communicate clear requirements to the technical team, aligning them with business objectives.

• Stakeholder communication

  • Act as a liaison between business users, Salesforce developers, and other teams.

  • Facilitate workshops and presentations to align all stakeholders on objectives and progress.

• System configuration support

  • Collaborate with the CRM team to configure and customize the system according to business needs.

  • Validate that configurations meet business requirements.

• Process analysis, data management and integration

  • Analyze data flows within Salesforce and between connected systems.

  • Ensure data accuracy and integrity in customer profiles, interactions, and reporting.

  • Map out processes to identify gaps and inefficiencies in Salesforce use.

• Testing and quality assurance

  • Create test cases and scenarios to validate that Salesforce functionality meets requirements.

  • Collaborate on User Acceptance Testing (UAT) to ensure a smooth system rollout.

• Reporting and analytics

  • Design and create reports and dashboards to monitor key Salesforce metrics.

  • Provide actionable insights to improve customer engagement strategies.

• Training and support

  • Conduct training sessions for end-users to promote Salesforce adoption.

  • Create user manuals and guides for effective use of Salesforce features.

• Change management

  • Identify impacts of Salesforce-related changes on business processes.

  • Help manage transitions by creating clear communication and training plans.

• Continuous improvement

  • Monitor Salesforce system performance and gather feedback from users.

  • Recommend enhancements or new features to improve system efficiency and user satisfaction.

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• A bachelor's degree in Business, Information Technology, or a related field.
  
  

• At least 5 years of experience in CRM/Salesforce or a similar role.

• A solid understanding of Salesforce and ACC, and software.

• Proficiency in data analysis and reporting tools.

• The ability to work independently and as part of a team.

• Experience with CRM implementation and integration.

• Experience with training and user support.

• Versatility, flexibility, and the willingness to work in a fast-paced and rapidly changing environment.

• A strong communicator, capable of translating technical concepts for non-technical audiences.

• Excellent analytical and problem-solving skills.

• Detail-oriented with a critical degree of accuracy.

• Skilled at prioritizing and managing multiple tasks within deadlines.

• A proven ability to translate technical concepts into non-technical terms.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation — You want it, we have it:

• Annual bonus based on the company's financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

#LI-Hybrid

#LI-EF1