Business Analyst, Global Contingent Workforce

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, Global Contingent Workforce Program, this role is accountable for organizing and analyzing a multitude of data sources to build meaningful, measurable, and actionable insights and foresights for the Enterprise's Global Contingent Workforce Program. The role requires partnering with internal (e.g., HR, Procurement, Finance, Technology) and external (e.g., MSP, suppliers, vendors, other organizations) stakeholders to navigate the data available through internal Sun Life systems as well as third party sources related to non-employee worker data. This role is a deep subject matter expert in contingent workforce analytics and is responsible to deliver global contingent workforce insights by designing, driving optimization and integrating contingent worker insights into the broader Total Workforce Management strategy and other HR business strategy initiatives.

Key Accountabilities:

With a focus on contingent workforce analytics -

• Bringing the expertise of contingent data workflows and impact on data, responsible for the program's global data design (data fields, in/out analysis, impact analysis, etc.), including identifying and delivering best practices for contingent data and incorporation of such data into total workforce management, driving the program's defined objectives by showcasing outcomes/results

• Leverage data from various sources such as Vendor Management Systems, Finance/Treasury systems, MS Excel, Security Access Management systems, OneModel or others to create relationships between data and develop multidimensional data models

• Accountable for organizing and analyzing data to build meaningful, measurable and actionable insights, specializing in contingent workforce data flows

• Drive ongoing enhancements to continuously improve all Program analytics and reporting

• Document reporting requirements, procedures and business rules to support the delivery of reporting to stakeholders

• Respond to inquiries that require deep subject matter expertise

• Responsible for creating, building and designing visualizations and dashboards, understanding business requirements in business insights context and design data models and further sustaining such designs and solutions

• Track strategic SLAs and KPIs for key business stakeholders to make data-driven decisions

• Manage the delivery / operational and day-to-day analytics activities required to support at the global level

• Monitor industry trends and best practices in contingent workforce management analytics, identifying, presenting opportunities and recommendations to enhance the program's effectiveness and further executing upon approval

• Troubleshoot and resolve data anomalies, initiate data validation and ensure data integrity, reconciling and analyzing data quality

• Train business users to fully leverage business intelligence tools, as needed

• By leveraging data and reporting, engage with multiple stakeholders across the Enterprise including Workforce Analytics, Finance, Treasury, and IT teams to tackle problems and identify trends and opportunities

• Maintain regular communication to update partners on progress made on projects/initiatives

Key Skills:

• In-depth knowledge and experience in contingent workforce management and analytics, including understanding of different engagement models, worker classifications, and cross-organizational partners

• Experience with global data design (data fields, in/out analysis, impact analysis, etc.), proactively taking ownership of key analytical projects

• Strong analytical skills, problem-solving capabilities, be flexible and able to handle multiple tasks concurrently

• Excellent communication and interpersonal skills to collaborate with internal stakeholders and external vendors

• Build relationships, collaborate, explain concepts in a simple and concise way, and influence outcomes

• Analytical mindset with the ability to interpret data and metrics to drive informed decision-making and continuous improvement

• Ability to navigate ambiguity and adapt to changing priorities in a fast-paced and dynamic environment

• Continuous improvement mindset to evolve and support the implementation of the Contingent Workforce strategy

• Biase for action with passion to challenge the status quo

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Qualifications:

• 5+ years experience with contingent workforce data analytics, data mining and statistics

• Proficiency with the reporting tools utilized by vendor management technologies (e.g. Fieldglass, Beeline, Workday VNDLY or equivalents)

• Advance knowledge of MS Excel and PowerPoint

• Experience with data visualization tools (e.g., Power BI, Tableau, OneModel or equivalents)

• Proven track record of developing and implementing contingent workforce analytics solutions, ideally in a global capacity

• Excellent leadership, communication, and organizational management skills

• Ability to work in a fast-paced environment and adapt to changing priorities

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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