As Senior IT Monitoring and Event Management Process Advisor, you're responsible for overseeing monitoring and event management processes in accordance with best market practices. You help keep IT services stable and efficient. You'll take on a leadership role among various stakeholders who have been asked to work on complex, innovative projects and strategic initiatives, such as technology evolution, process governance, incident prevention, quality assurance and performance monitoring. Your initiatives require extensive, in-depth knowledge of your line of work, including IT monitoring and event management. You make recommendations on the development and execution of projects and initiatives with a high degree of operational and conceptual complexity. You use your analytical skills and comprehensive, detailed knowledge of the organization and your understanding of monitoring and both traditional and emerging technologies. Coordination is critical. You interact with many stakeholders working in a wide range of fields. Interpersonal savvy is therefore essential. You serve as a specialist advisor and subject matter expert, as well as a resource person and coach for decision-making bodies. You'll find a stimulating environment, a team of seasoned professionals and the opportunity to work with the latest monitoring technology. More specifically, you will be required to:

• Lead large-scale development projects, initiatives and activities in your field that have a significant impact on the entire organization

• Update policies, standards, models, IT solutions, processes, and programs to support your unit's strategic projects and initiatives, in accordance with best market practices

• Govern the monitoring and event management practice within the organization and ensure that stakeholders have a clear understanding of it

• Align practices with the rest of the industry

• Align configuration of monitoring tools with practice

• Ensure process performance management by identifying appropriate metrics, reporting, analyzing results and issuing recommendations

• Help develop business cases to identify projects that have added value for the organization

• Define practice requirements for calls for tenders or selection of IT solutions

• Coordinate investment planning activities

• Prioritize needs in accordance with strategic directions

• Conduct cost-benefit analyses

• Ensure compliance requirements are met

• Ensure sound management of the licences

• Represent Desjardins when making agreements with external partners and organizations

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of eight years of relevant experience in IT service management (incidents, problems, changes, monitoring, configuration, capacity performance)

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in process improvement and/or business analysis

• Experience in operational performance management (indicators, analysis)

• Experience drafting and presenting executive documents

• Experience in budget planning

• Knowledge of French is required

• Proficiency with ITIL

• Knowledge of IT monitoring and related technology solutions

Complexity, Interpersonal Savvy, Strategic mindset

LI-Hybrid

Trade Union

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!