Computer Technician - Level 1
January 7 2025
Industries
Recruitment, Employment services
Categories Help Desk, Installation, Maintenance, Repair
Remote
Laval, QC • Full time
Location: Laval Salary: Between $50,000 and $60,000 per year, to be discussed according to experience Job category: Information technology Type of job: Permanent Schedule: Day shift, Monday to Friday
Tasks
- Respond to level 1 technical incidents via phone/email.
- Analyze the source of problems and handle escalation services for all workstations, printers and network connectivity.
- Perform configuration and deployment of images on desktops and laptops.
- Diagnose, categorize and identify emergencies.
- Proactively interact with the customer to ensure excellent customer service.
- Perform any other related tasks.
- If you are ready to take on new challenges, we would like to meet you!
Advantages
- Competitive salary.
- Social benefits.
- Training, coaching and mentoring.
- Stimulating work environment.
- Career development with opportunity for advancement within the company.
- Possibility of working remotely after the probation period.
- In-office activities (theme per month, activities per week)
- Out of office activities (Christmas party, BBQ, family day (inflatable games), happy hour).
- Opportunity for advancement.
- Positive feedback, follow up on good work.
Job requirements
- Degree or certification in computer science or IT.
- Experience in a similar position.
- Experience in network connectivity.
- Knowledge of Microsoft Windows 7/8/10 environment and Active Directory.
- Knowledge to support Macs (iOS).
Desired profile
- Strong interest in the IT field.
- Good communication skills in French (functional English).
- Good analytical and problem solving skills.