IT Technician

Tasks/Responsibilities

The IT Technician will be responsible for providing Level 1 technical support in a company of approximately 170 employees.

MORE PRECISELY

• Respond to employee requests for IT issues encountered by phone, email or in person
• Document requests in the ticketing system
• Perform installation, configuration and updates of workstations and software
• Take charge of managing access and network accounts according to established processes and procedures
• Contribute to the implementation of IT projects

PROFILE

• 4+ years of experience as an IT Technician
• Professional experience with Office 365, Active Directory, Hyper-V and Azure
• Good technical knowledge of IT equipment, networking and software support
• Comfortable in a corporate environment
• Professionalism, good interpersonal skills and team spirit
• DEC or AEC in IT or equivalent
• Bilingualism (French required, functional English)