Senior Project & Business Process Analyst - Digital PMO

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: West Park Healthcare Centre
Department: Digital PMO
Reports to: Director, Information Technology
Work Model: Hybrid - Onsite 3 days per week
Grade: H0:07
Hours: 37.5 per week
Salary: $76,877 to $96,096 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent, Full Time
Closing Date: November 25, 2024

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting opportunity is available to showcase your talents as a Senior Project Analyst supporting the Digital Infrastructure portfolio. This position will deliver solutions that are data-driven, bring value to our stakeholders, and achieve UHN's business objectives. We are seeking a results-driven, innovative individual who can take initiative to help implement various types of digital projects that support clinicians, researchers, and corporate areas.

This position will lead a variety of initiatives with simple to moderately complex scope, with the overall focus on transition of West Park Healthcare Centre's applications and systems into those of UHN. The successful candidate must possess strong project management skills (e.g. schedule development, milestone tracking, status reporting, risk management, budget management, etc.); and, can expect to work closely with a broad range of stakeholders. Effective communication and change management skills are essential. The successful proponent will be responsible for leading a variety of technical, process change, Some examples may include, but are not limited to the following: documentation and planning for application migrations, supporting process and technology changes, conducting analyses of information system usage and mapping to new workflows, oversight of digital IT asset relocation projects, etc.

Duties

• Work closely with the Project Manager, and other project (team) leads to formulate project parameters so as to establish scope, key deliverables, budgets, accountabilities, schedules, timelines, resources, monitoring, and post project audit/evaluation
• Analyze business needs, problems and opportunities
• Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis
• Facilitate process and design workshops with multidisciplinary groups to identify, validate, and document business requirements
• Conduct workflow review and process redesign, and support continuous improvement processes
• Coordinate system design, build and testing
• Design data collection processes, collect and analyze data, lead data reporting and data visualization activities
• Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets
• Develop and build detailed playbooks to support migration and/or downtime planning
• Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support
• Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward
• Lead simple to moderately complex projects of varying scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality
• Regularly contribute towards team and project process improvements

• Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
• Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience or equivalent required
• Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required
• Experience leading project workstreams or small projects independently, and either supervising or influencing project team members required
• Experience developing/coordinating the development of business requirements
• Experience in leading and conducting workflow mapping and analysis
• Experience in delivering management-level presentations, training and/or end user support is required
• Experience coordinating/leading application testing preferred
• Experience in planning and executing network migrations and/or downtimes
• Experience in applying change management methodologies and tools an asset
• Experience with hardware and/or software vendor relations an asset
• Project Management Professional (PMP) or Change Management certification an asset
• Familiarity with healthcare information systems, interfaces, HL7, ITIL, data centre, network infrastructure, and/or enterprise architecture an asset
• Experience with Epic system an asset, including use, build and/or vendor certified

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.