End User Support Technician

Ontario Health atHome is seeking an End User Support Technician!

Opportunity Summary:

As a member of the corporate services team, the End User Support Technician is responsible for addressing Help Desk concerns and providing frontline technology support across Ontario Health atHome. The End User Support participates in and demonstrates and understanding of quality, risk and client safety principles and practices. Follows all safe practices and procedures to support a safe client and working environment. This is a permanent full time opportunity in Woodstock, Ontario.

While some elements of the role are currently being performed remotely, the successful incumbent will be required to regularly report to the Owen Sound office location.

What will you do?

Reporting to the Manager of IT and Facilities your responsibilities will include:

• Handle concerns directed to the Help Desk and track tickets.
• Provide front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.).
• Troubleshoot basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.).
• Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Make recommendations on potential vendor partners.
• Provide support to family health teams and other partnerships.
• Provide technical support for new applications and systems.
• Perform maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.), and ensure compliance with health and safety requirements.
• Handle security concerns, including conducting security audits and setting-up and providing security badges.
• Set up workspaces; book facilities and equipment when needed.
• Order and maintain supplies and forms.

What must you have?

• Greater than (1) year Post-secondary diploma in Information Systems.
• Greater than six (6) months' relevant experience in an IT support/help desk capacity.
• Knowledge of internet searching and navigating.
• Basic knowledge of:
• Government and MOHLTC policies, processes, and legislation affecting facilities administration;
• Management information systems, technology, and software;
• The impact on client service delivery of changes and interruptions to applications;
• Health and safety legislation as it applies to physical facilities;
• The evolving role of Ontario Health atHome and the issues and priorities within the health care sector and how these impact technology networks.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• ITIL Foundations Certification an asset
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.