Sr. Director, NOC Hit enter to view the job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:
The Senior Director of Network Operations Center (NOC) will be responsible for shaping and executing the strategic vision, providing leadership, and managing the day-to-day operations of the organization's Network Operations Center. This role will ensure the seamless continuity, security, and performance of network services and infrastructure across diverse platforms. The Sr. Director will work closely with senior leadership to align NOC operations with business objectives, create and execute strategies for improving network performance, and foster a culture of continuous improvement.

WHAT THE ROLE OFFERS:

• Lead and inspire a high-performing team of NOC professionals to ensure the smooth and efficient operation of network infrastructure 24/7.
• Develop and execute the strategic vision for NOC operations to support company goals and business priorities.
• Oversee the real-time monitoring, troubleshooting, and optimization of critical network systems and infrastructure.
• Manage the NOC's day-to-day operations, ensuring rapid response to network incidents, minimizing downtime, and adhering to SLAs.
• Lead efforts to continuously improve network performance and uptime, including proactive detection, prevention, and optimization.
• Act as a liaison between the NOC, engineering, IT operations, cybersecurity, and other departments to align efforts and ensure optimal network performance.
• Communicate network-related performance, incidents, and issues to stakeholders, providing clear and concise reporting.
• Maintain strong relationships with third-party vendors, service providers, and external partners.
• Develop and maintain operational reports and dashboards, providing visibility into NOC performance, network health, incident response times, and trends.
• Forming strong, lasting relationship with business leaders in IT and across the enterprise. Advise, counsel, and educate leadership on opportunities to leverage technology to effectively meet business goals.

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in network operations, with at least 8 years in a leadership or senior management role.
• Proven experience in overseeing 24/7 NOC operations in a large-scale, high-availability network environment.
• Expertise in network monitoring, incident management, and troubleshooting of large, complex networks.
• Strong knowledge of networking technologies, protocols, and methodologies.
• Familiarity with network monitoring tools and network management systems.
• Experience in designing and implementing network strategies that improve operational efficiency and performance.
• Experience with cloud networks and hybrid cloud infrastructure.
• Expertise in implementing automation in NOC operations
• Ability to handle multiple priorities in a fast-paced, dynamic environment.
• Must have professionalism, integrity, and dedication, a high level of energy, and excellent critical thinking, creative problem-solving and decision-making skills

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.