Senior Instructional Designer

Job Summary:

As a Senior Instructional Designer, you will support the creation of a wide variety of customer-facing training materials including reference materials, eLearning, online help, and other customer-facing support and/or learning content to accurately describe the functionality of NAVBLUE products.

You will upload new training & development content, and use software features to create more meaningful and engaging customer learning experiences. You will be responsible for supporting the design, development, implementation, evaluation, and maintenance of content, assets, and other resources within both the Litmos and Moodle LMS environments.

Responsibilities:

• Work with a high degree of autonomy with little (or no) coaching on how to achieve a particular outcome being required. Your efficiency and ability to work on multiple projects simultaneously means you produce the desired outcomes relatively quickly

• Work with Subject Matter Experts (SMEs) and business owners across the organization to research, plan, produce, and maintain high-quality training (eLearning and documentation) materials for both customer-facing and internal use.

• Define end-user training needs through structured sessions with Product Management, Customer Support, Sales & other teams directly involved in the production, delivery, or support of our products.

• Train and support SMEs across the business on the use of our content creation tools, working closely with them to ensure they understand the training development strategy and lifecycle.

• Build content development project plans with SMEs that follow the 'Micro Learning' based methodology, coaching, and mentoring staff at all levels in the organization to ensure the scope, plan, and responsibilities are clearly understood.

• Build and lead content development project plans with SMEs that follow modular, traditional course structures, coaching, and mentoring staff at all levels in the organization to ensure the scope, plan, and responsibilities are clearly understood.

• Develop the content defined in partnership with the SMEs, editing and curating content, as well as building new materials directly as required.

• Achieve the desired end goal through the application of a strong project management framework, specifically:

  • ADDIE (Instructional Design methodology) - Analysis, Design, Develop, Implement, Evaluate.

  • SAM (Successive Approximation Model) - Preparation, Iterative Design, Iterative Development

  • Agile - Iterative and incremental development methodology.

• Manage all required stakeholders with the ability to determine RASCI matrix levels (Responsible, Accountable, Support, Consulted, Informed) for individual stakeholders, clearly articulating deadlines, or customer dependencies to ensure the availability of required resources.

• Work within ad-hoc team structures created for the needs of any specific project and always remain a team player.

• Work closely with Customer Support to identify customer pain points and rapidly improve existing or develop new materials to address the issues.

• Proactively identify methodology and process improvements, and champion the adoption of new technologies within the team and across NAVBLUE.

• Adhere to the NAVBLUE Academy brand and style guidelines, identifying required changes whilst also recognizing the freedom that an Instructional Designer has in how they develop content.

• Support the development of customer training courses be they either synchronous or asynchronous and various delivery methods (f2f, eLearning, remote, etc.)

• Communicate project/work status orally, written, or other as required regularly and without needing to be prompted.

• Administration of NAVBLUE's Learning Management Systems, NAVBLUE Academy (Moodle and Litmos), and responding to customer tickets via Freshdesk. Examples of these are:

  • Manage learning records and access requests.

  • Upload training and development content to learning paths or courses within Litmos/Moodle for utilization in both customer and corporate learning spaces.

  • Maintain and update the NAVBLUE Academy course library, and annual review cycles to ensure the content remains up to date and meets current guidelines/standards.

  • Collaborate with NAVBLUE Academy colleagues to support the continuous improvement of our LMSs.

  • Work closely with the Instructional Designers and other stakeholders to identify successes and areas of improvement to drive engagement in NAVBLUE Academy.

  • Meet with customers virtually or face-to-face to help solve complex issues.

• Complete other projects or assignments, as required.

Qualified Experience/Skills/Training:

• Proven influencing skills and ability to work at all levels within an organization.

• Demonstrable experience in research and information-gathering skills.

• A complete understanding of instructional design and LMS administration procedures and act an escalation point for coaching Instructional Designers on these.

• Advanced level of knowledge on eLearning authoring tools, processes, and practices

• Must be able to work effectively both within a local or remote team environment as well as independently with little supervision and handle multiple projects concurrently within any environment.

• Detail-oriented individual who can learn new concepts and apply them quickly.

• Effective interpersonal skills; adaptable to all levels of the organization.

• Strong time management and organizational skills, with the ability to effectively adapt to change.

• Must be proactive, self-motivated, and flexible to meet deadlines and see projects through from beginning to end whilst managing time, cost, quality, and scope of a project.

• Understanding of adult learning principles and ADDIE/SAM/agile design methodology

Education:

• Successful completion of College or University degree in Education, Business, or Communications - related discipline, or equivalent.

• Completion of a Certificate in Adult Education, or willing to obtain.

Experience:

• A minimum of 2 years experience in information/instructional design or technical writing/communications in a software development organization, in positions of progressive responsibility.

• Demonstrated experience in the development, design, delivery, and evaluation of training courses (ADDIE/SAM), and Agile methodology.

• A strong understanding of learning environments and the systems and processes used to ensure a positive learner experience.

• Experience with building online courses and resources, course registration, and data analysis; able to quickly learn new technologies.

• Experience in the practical application of adult education methods and strategy.

• Experience in assessment and measurement of change impacts and training needs specific to diverse learner populations.

• Experience in the aviation or software/tech industry is a definite asset.

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Fluent and professional in English, business writing, and technical editing, with proven documentation skills in terms of development, content management, maintenance, versioning, etc.

• Strong time management, and project management skills with the ability to effectively adapt to change.

• Organizational skills to undertake multiple assignments and identify priorities.

• Strong interpersonal skills, including the ability to collaborate, influence, negotiate, resolve conflicts, coach, and work in a team-based environment.

• Comfortable with customer interactions and escalations in both virtual and face to face scenarios.

• Ability to work and multi-task in a fast-paced environment with accuracy, composure, and adaptability

• Strong analytical and problem-solving skills for identifying needs and developing solutions.

• Comfortable in a matrix organization and working with a variety of cross-functional teams.

• Strong influencing skills and ability to work with all levels within an organization.

• Must be able to work effectively both within a team environment as well as independently with little supervision and handle multiple projects concurrently within both environments.

• Detail-oriented individual who can learn new concepts and apply them quickly.

• Must be proactive, self-motivated, and flexible to meet deadlines and see projects through from beginning to end.

Technical Systems Proficiency:

• Advanced proficiency with graphics and eLearning software with a specific focus on NAVBLUE Academy adopted tools, including:

  • tts Producer

  • Adobe Creative Cloud (i.e. Photoshop, Premiere Pro, Audition)

  • TechSmith Camtasia and Snagit

  • Articulate 360 (Rise, Review, and Storyline)

  • Vyond

• Strong experience with Google Workspace applications.

• Extensive experience administering one or more Learning Management Systems (LMS).

Perks:

Located in the heart of University of Waterloo's David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Being part of Airbus Network

• Flexible hours

• Hybrid working environment (3 days in office)

• Free parking

• Weekly Breakfast

• Vacation Days (15 - 25)

• Professional Development Day

• Christmas shut down

• Summer core hours

• Strong work-life balance

• Casual dress code

• Competitive group benefits plan

• Strong focus on mental health support benefits

• 5 Sick Days

• 2 Personal Days

• RRSP matching program

• Life Insurance

• Employee stock ownership plan

• Maternity & Paternity benefits

• Referral program

• Rewards and Recognition program

• Training and Development Support

• Monthly Lunch and Learns

• Fitness & Wellness reimbursement

• An active social committee

• Organized Volunteer Events

• Game room, including a flight simulator!

• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site

• Active Inclusion & Diversity Committee

• And much more!

Not to mention, the aviation industry's ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to talent@navblue.aero.

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You'll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You'll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You'll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is also proud to have been recognized as one of Waterloo Area's Top Employers for 2024. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. Plus, NAVBLUE was recognized as one of Canada's Best Employers for Recent Graduates in 2024. We are excited and grateful for both these recognitions. We realize that it is our employees that have allowed us to succeed and will allow us to continue succeeding.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand) and Malmö (Sweden), Gdańsk (Poland) with other offices all around the world.

The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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