We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Your team:
You will be working in Waterloo as part of the HANA Cloud Data Lakehouse technical group that covers ASE as well as broader SAP database topics. You will connect with a global team with staff in India, China and France in addition to Waterloo.
What you will do:
You will be part of a global ASE product engineering team supporting over six thousand customers running the ASE product on premise and increasingly moving to the cloud. You will work with product support and directly with customers to understand the problems they are facing, often relating to complex interactions within the ASE product and with the operating system and platform. You will help product support to resolve many issues directly without a software change, and engage with the appropriate engineering teams where needed to identify the source of issues customers are facing and to iteratively work towards a solution, which may include software changes from one or more group within the ASE product engineering team.
You will represent the interests of the customer to the rest of the product engineering team, in particular you will have a clear perspective on performance and end to end functionality that is different from team members who focus on specialized features or functionality.
You will know how to use the product in the ways that customers do, including building benchmarks and setups where we can reproduce issues that customers encounter. You will know key areas of the software and be able to debug complex issues.
What you will bring.
- Bachelor’s degree in computer science, engineering, or a related field.
- At least five years of experience in software support or development.
- Strong knowledge of database concepts, SQL, and scripting languages.
- Strong understanding and experience with ASE or an equivalent RDMS
- C, C++ and systems development experience.
- Experience resolving issues with database/platform.
You work very well as part of a global team, and you bring a customer service mindset and skills. You work well independently and are proactive in engaging customers and colleagues. You work well under pressure and are self-motivated to achieve aligned goals. You have excellent written and verbal communication skills, especially in stressful situations.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 98500 - 167400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com
Requisition ID: 409796 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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