Network Operations Centre (NOC) Administrator Hit enter to view the job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

THE OPPORTUNITY:

We are building a cutting-edge, Global Network Operations Command Centre in Waterloo—a state-of-the-art hub driving innovation with advanced technologies and automation. We are hiring a team of NOC Administrators to lead first-level triage for applications, systems, and networks while managing access and incidents. This role offers endless learning opportunities and the chance to enhance processes, optimize operations, and deliver an exceptional customer experience. If you are someone who enjoys problem-solving, has the motivation to learn and constantly improve our processes and capabilities then we want to hear from you!

WHAT YOU WILL DO:

• Apply problem-solving and structural thinking skills to solve ambiguous business issues or challenges, sometimes with limited information.

• Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.

• Triage and resolve systems and network issues reported by both internal and external proactive monitoring systems.

• Notify internal and external customers of planned and unplanned interruptions to the system's operation.

• Contribute to the knowledge base through process development and improvement.

• Be an advocate for change where it delivers greater customer centricity and customer outcomes.

• Work on access management for internal SaaS applications and AWS environment.

WHAT IT TAKES TO BE SUCCESSFUL:

• You are endlessly curious, and love delving into the nitty-gritty of a problem and have a thirst for finding simple solutions to complex problems.

• You work collaboratively across teams and internal clients to ideate best-in-class experiences and to bring them to life, ensuring that results are tangible and measurable.

• Work in a fast-paced, collaborative, and high energy environment, you thrive in knowing that you are making a material impact to the growth and direction of the company and on the experience of our customers.

• You have a start-up mentality and are excited to move fast, innovate and challenge assumptions.

• Highly developed communication skills with the ability and comfort with working at executive levels.

• 2+ years of related experience.

• Technical Degree and/or equivalent experience and training preferred.

• Experience in SaaS Applications and AWS/GCP/Azure.

• Must be willing to work any shift in a 24/7/365 work environment, some Holiday and weekend work required.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.