Cloud Support Specialist

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

Join our growing OpenText Cloud Production Support Team as a Cloud Support Specialist, where you'll play a crucial role in supporting OpenText Content Suite solutions deployed within the OpenText Cloud. This is an exciting opportunity for a technically skilled individual who thrives in providing exceptional customer support within a dynamic environment.

WHAT THE ROLE OFFERS

• Utilize exceptional written and verbal communication skills to deliver a high level of customer focus and empathy.
• Respond to and resolve customer technical requests, understanding the customer's managed hosted environment and applications within the OpenText Cloud to solve complex technical issues.
• Operate, manage, and administer production applications such as Content Suite while adhering to documented policies and procedures.
• Monitor and troubleshoot alerts from applications, servers, and devices to meet service level agreements.
• Collaborate with cross-functional teams, including Product Support, IT, Network Operations, and Professional Services, to resolve technical issues.
• Work under general guidance, with periodic reviews of results and seeking approvals on matters outside the role as needed.

WHAT YOU NEED TO SUCCEED

• Experience with Cloud technologies.
• A university/college degree in a related discipline or equivalent work experience, with a minimum of 2-3 years in a technical support role.
• Experience with OpenText Exstream Suite / Teamsite Suite is an asset.
• Experience delivering service within an ITIL-based service delivery model.
• Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
• Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, MySQL).
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, etc.).
• Proficiency in French is an asset.

ONE LAST THING

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.