Testing & Quality Assurance Analyst

Career Opportunity

A great opportunity in the Information Technology Services Department !

What You Will Do

Reporting to the Manager – IT Quality Management, the Testing & Quality Assurance Analyst is responsible for the co-ordination and execution of QA strategies and plans on IT applications, technologies and processes to ensure delivery of quality business solutions for IT customers with the focus on QA audits and quality inspections.

You will co-ordinate the Quality Assurance (QA) function on IT applications, technologies and IT processes in accordance with established departmental methodology. This involves ensuring the QA strategy and approach that is set out by the Manager – IT Quality Management is adhered to; development of QA plans for IT processes, capital projects and operating initiatives; reviewing all project documentation (charters, plans and schedules) to ensure that solution delivery approach is aligned and effectively encompasses the scope of the project; and reflect the solution architecture and business requirements; reviewing all process documentation to identify areas for improvement and flag all possible risks and scheduling of QA activities to ensure that quality audits and inspections are conducted in accordance with established project complexity, process complexity or system criticality.

You will also co-ordinate the Quality Assurance (QA) activities to assure quality of IT applications and technologies for projects, upgrades and enhancements is conducted in accordance with established methodology. This involves: meeting with analysts from other functional groups to co-ordinate and schedule QA activities and assuring conformance to quality requirements; reviewing the solution architecture, solution implementation, business requirements, support plans and detailed system design specifications to ensure they are aligned with the business needs; reviewing established by project teams product measurements and evaluating the achievement of quality objectives to ensure established targets for the department are met; reviewing the developed test strategies and plans and execution of functional and non-functional testing of solutions to ensure they are performing as indicated; reviewing Requirements Traceability Matrices (RTM) to ensure test cases are identified and covering the approved solution architecture and business requirements; reviewing reported defects to ensure they are fixed, retested, and closed and assuring all system environments/permissions are set up adequately according to solution architecture and solution implementation documentation to support production deployment.

In addition to the above, you will be responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer and perform related duties as assigned.

What Skills Do You Bring

What Qualifications Do You Bring

• Completion of a post-secondary program in Computer Science, Engineering, or a related discipline, combined with several years of quality assurance/testing experience in the client server environment or an equivalent combination of education and experience .
• Strong knowledge of testing methodologies with practical experience in tracking problems and defects, writing test documentation and application complexity analysis with adequate resource planning.
• Thorough understanding of Project Management Methodology, Enterprise Architecture and Software Delivery Life Cycle (SDLC)
• Hands on experience working with Windows and Unix operating systems, Crystal Reports, Business Objects Enterprise, MS SQL and Oracle database systems
• Working knowledge of programming languages, .Net development, SharePoint, IBM Websphere and information security best practices
• Ability to assume a lead role that includes technical consultation, team guidance and following through on delivery.
• Ability to successfully monitor changes and ensure corrective action is taken when necessary
• Effective team player with excellent interpersonal, communication, analytical, organizational and problem-solving skills.
• Ability to plan and conduct project and technical documentation reviews effectively and efficiently.
• Ability to review and assess strategically short and long term technology solutions
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees based on AODA recommended standards.
• Familiarity with ITIL, ISO 9000, or similar software quality management systems is an asset.
• Experience in a mainframe environment is an asset.
• Supervisory experience coupled with the ability to motivate staff is an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.