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Be the Driving Force Behind Public Safety's Future!

Join us as a Telecommunications Analyst and play a pivotal role in modernizing Ontario's emergency communication systems. Help implement cutting-edge Next Generation 9-1-1 technology, revolutionizing how first responders connect, respond, and save lives across the province!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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About the job

As a Telecommunications Analyst, you will have a unique opportunity to contribute in the delivery of the top digital government priorities that have a high impact on the delivery of public safety communications throughout the province.

As part of our team, you will:
• provide technical expertise and support for the Public Safety Broadband Network (PSBN) and Next Generation 9-1-1 services, including consultation, provisioning, and operational support.
• work with team members, mobile network carriers, and stakeholders to design and develop a Proof of Concept (POC) for the PSBN that meets enterprise requirements.
• plan and coordinate all aspects of the service, including hardware provisioning, vendor management, and network performance reporting.
• manage relationships with stakeholders, ensuring all partners are engaged and updated on product plans, and support the implementation of strong service management processes.
• identify and analyze performance and service delivery trends, evaluate solutions, and report on operations.
• offer expertise on Next Generation 9-1-1 through research and market insights.

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What you bring to the team

Technical knowledge

You are skilled in:
• Mobile broadband, telecommunications services (e.g., radio access network (RAN), Voice over Internet Protocol (VoIP), mobile radio), and legacy systems to support public safety projects.
• Network operations, including providing technical direction for designing and implementing network components.
• Staying up to date on telecommunications strategies, frameworks, and emerging technologies, including hardware, software, and infrastructure.

Research and analytical skills

You are a problem-solver who:
• Analyzes and evaluates clients' telecom needs to develop cost-effective solutions.
• Provides leadership and solutions for advanced technical and service issues.
• Coordinates and resolves system malfunctions, assessing the impact of changes.
• Adapts to changing priorities in a 24/7 environment to maintain and improve services.

Project management knowledge and skills

You are skilled in:
• Understanding telecom concepts and trends to plan and coordinate installations.
• Integrating telecom services with various operating environments.
• Providing technical advice to systems professionals and vendors.
• Planning, coordinating, and leading IT projects.
• Product development.

Communication skills

You are a clear communicator who:
• Works well in a team to understand business needs and develop telecom solutions.
• Prepares various documents, reports, and correspondence.
• Creates presentations and explains technical concepts to non-technical audiences.
• Uses persuasion and negotiation to resolve service problems with vendors and clients.
• Acts as a liaison and adviser to senior management and clients.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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What we offer

We are a supportive and compassionate team of professionals who support the modernization of the communications infrastructure that frontline and emergency responders rely on every day.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information: