Team Lead

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Team Lead will be responsible for day-to-day management of their team including engaging across departments to embed digital-first practices, processes and tools. They will support the management of the end-to-end customer value lifecycle in a consistent, collaborative, lean, agile and strategic manner, applying digital and technology to the products and services they support to improve the user experience and delivery of value to patients/customers. They are responsible for supporting the Manager / Senior Manager in delivering one or more project/program/operational plans within a specific portfolio or functional area. As part of this role, the Team Lead acts as the lead support to the Manager in developing plans and deliverables, supervising resources, vendors and interacting with key internal and/or external stakeholders. The Team Lead may act on the Manager's behalf in their absence.

Here is what you will be doing:

• Manages a functional team for 2-7 individuals fostering a culture of teamwork, collaboration, and agility.
• Provides full scope of leadership responsibilities to a multifunctional team, including recruitment, setting/measuring performance outcomes, career development/counseling, approval of leadership and training opportunities, and performance management including effective performance feedback through employee recognition, rewards, and performance management with the assistance of Human Resources, when necessary.
• Fosters a culture of engagement and high-performing teams that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison, organizational mission, vision, guiding principles, values, strategies and managing career or skill development planning for the team.
• Empowers staff to take responsibility for their jobs and goals. Identifies and creates learning opportunities for their staff to continually enhance their functional area of knowledge. Delegates responsibility and expects accountability and regular feedback.
• Understands and discusses technical concepts, manages trade-offs, and evaluates opportunistic innovative ideas with internal and external partners.
• Bridges the gap between strategy and execution through road-mapping, setting up processes, models and metrics that facilitate collaboration between key partners and the achievement of set targets.
• Champions the portfolio's vision to re-imagine OH's digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams.
• Ensures business partners and stakeholders have visibility to the value their teams provide.
• Provides technical expertise in the functional area.
• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
• Supports other Managers as required and performs other duties consistent with the job classification, as assigned or requested.
• Builds strong relationships across portfolios and with a diverse set of health system stakeholders and partners.
• Directs, trains, mentors, and coaches transformation, customer value and product/service team members and functional experts to grow capabilities and key skills.
• Provides subject matter expertise on the use of digital and technology, as well as assisting with planning for long-term cost-effective sustainability.
• Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
• Establishes and maintains trusted working relationships with cross-functional areas within Digital Excellence in Health and across Ontario Health, as well as vendor partners to ensure appropriate planning and support requirements are identified and managed ensuring service level targets are achieved.
• Effectively partners with Ontario Health clinical portfolios to ensure program strategies and plans are reflected in technical product strategies and roadmaps.
• Supports the development of the annual planning process in collaboration with program partners, DXH colleagues and the ministry.
• Contributes to the development of product strategies in collaboration with program partners and DxH colleagues and the development of roadmaps and the corresponding operational plan for products within the department.
• Contributes to thought leadership on capturing the tactical and strategic enterprise goals through business models (including vision, goals, objectives, mission, tactics, roadmaps, plans, capability maps, value stream maps) that provide traceability through the organization and are mapped to metrics that provide ongoing governance.
• Ensures periodic reviews to ensure the products meet OH standards and practices.
• Ensures privacy and security is embedded at every phase of the SDLC enabling development of secure products.
• Anticipates and remediates project bottlenecks and blockers in short term and long-term work to ensure smooth operation of their team.
• Acts independently with a low level of supervision. Possesses the ability to determine when to escalate broader impacting decisions to senior management.
• Collaborates with external stakeholders and government agencies with supervision.
• Makes decisions where results have a critical impact across the organization requiring sophisticated solutions and long-term correction.

Here is what you will need to be successful:

Education and Experience

• Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• A minimum of 5 years of experience in their functional area of expertise (Software Engineering, Quality Assurance, Security, etc.).
• CSPO, CSM, KMP, PMI, or ITIL certifications an asset.
• Excellent knowledge in the functional area of responsibility (engineering, security, product management, etc).
• Excellent knowledge of multiple agile methodologies and the capability to apply Shu and Ha level techniques.
• Excellent Knowledge of project delivery practices in a matrix environment.
• Excellent Knowledge of SDLC.
• Experience with healthcare integration projects is an asset.
• Knowledge of user centric design and innovation.
• Ability to manage simultaneous projects from initiation to completion.
• Experience of familiarity with Cloud-Based technologies.

Technical Requirements

The successful applicant must have demonstrated experience with each of the following:

• Agile development methodologies
• Azure DevOps, CI/CD workflows
• Developing and supporting web applications
• Design and Development of Digital Solutions.
• Subject Matter Expert in the Azure Ecosystem.
• CRM/Enterprise application technologies
• Data Integration technologies
• Source Code management technologies (Git, etc)
• Data warehousing design and management
• SQL development
• Code Profiling and Performance investigation and tuning
• Designing, writing, and securing API endpoints
• Hands on experience designing and/developing HL7 / FHIR applications or interfaces.
• Supporting critical business applications in a production environment
• Good understanding of IT Security, Networking and system administration.

The following experience is considered an asset:

• Architecting and implementing microservices
• Automated unit testing
• Oracle Siebel CRM
• Oracle OBIEE
• Informatica (PowerCenter and/or IICS)
• Understanding and experience with web application technologies (like Java, JavaScript, Angular, Application Frameworks, CSS, HTML, REST, JSON)
• Modern SPA frameworks such as Blazor, Angular, and React
• Experience with RESTful APIs development
• Experience with Microservices, Terraform, and CI/CD Pipeline
• Test Driven Development
• HTML5, CSS, Javascript, Bootstrap and other UI frameworks
• Troubleshooting infrastructure components (VNET, NSG, Web Application Gateway, Firewalls, etc.)

Knowledge and Skills

• Strong problem solving and analytical skills to ensure that products meet OH standards and practices; remediate project bottlenecks and blockers; identify and meet client needs.
• Strong communication skills, both orally and in writing, to clearly communicate and share solutions; discuss technical concepts.
• Ability to understand and apply new concepts.
• Strong leadership and interpersonal skills to collaborate with program partners and DxH colleagues; motivate the team to achieve higher goals and improve the impact of technology initiatives.
• Excellent organizational and multitasking skills and ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
• Ability to present materials to large audiences.
• Capacity to be aware of, control, and express one's emotions, to handle interpersonal relationships with product/project teams, cross-portfolio interaction, external stakeholder interaction and ministry stakeholders judiciously and empathetically.
• Ability to make decisions where results have a critical impact across the organization.

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Location: Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

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