As the Strategic Customer Insights Analyst, you will collect and analyze data about our prospects, users, and customers to generate actionable insights we can use to improve customer experience across the customer journey. Your strategic insights will enable us to better understand our audience and customers so we can go out with more effective marketing, improve the in-product experience, and increase customer retention. Reporting to the Director of Portfolio Offering and Adoption, this role will be part of the product marketing team, but will also provide insights to the product and go to market teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in British Columbia & Ontario. In this role, you will report to the Director, Portfolio Offering & Adoption.
WHAT YOU’LL DO:
WHAT YOU’LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.