Sr. Technical Analyst - Servicenow
Job Summary
Job Description
WHAT IS THE OPPORTUNITY?
As a ServiceNow Technical Analyst, you will coordinate production support activities for all major systems and relevant subsystems on ServiceNow platform.
WHAT WILL YOU DO?
Coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
Provide technical support to end-users and perform problem resolution/troubleshooting within ServiceNow and ensure performance is maintained.
Collaborate and interface with ITSM Support lead, ITSM Development Lead, ITSM Solution Architect, Performs general support, daily administration, and maintenance of ServiceNow platform and associated applications.
Facilitate and support the rollout of new application and enhancements in ServiceNow.
Provides support for loading, administration, and maintenance of data between ServiceNow and other systems.
Works directly with end users to resolve support issues within ServiceNow.
Manage Requests within Access Manager for ServiceNow roles.
Coordinates the implementation and maintenance of automated workflows using ServiceNow Orchestration.
Perform installation and testing of ServiceNow updates and new releases.
Develops ServiceNow reports and dashboards.
Manages the deployment of solutions, patches and upgrades across production environments.
Manages UI Changes with the usage of Web Technologies such as XML, HTML, SQL and integrations using REST, SOAP and API.
Monitor Health, analysis on system performance issues, determines performance enhancements and overall compliance of ServiceNow and it's applications.
Manages backups between ServiceNow and the data warehouse.
WHAT DO YOU NEED TO SUCCEED?
Must have:
Relevant college, university, or post-graduate degree in Computer Science or equivalent years of experience as a Technical Analyst.
Minimum 2-3 years of experience on ServiceNow Platforms - Data model and relationships including workflows, UI design, and business rules.
Experience with ITIL best practices and procedures.
Experience with incident, change problem, request, CMDB and knowledge management applications.
Experience with Performance Analytics.
Excellent communication skills, clearly conveys information and ideas through variety of media.
Strong organizational skills, analytical and problem-solving skills to resolve technical issues.
Nice to Have:
ServiceNow System Administrator Certification.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Opportunities to do challenging work.
#LI-Hybrid
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Job Skills
Computer Operations, Customer Service, Group Problem Solving, Information Technology (IT) Infrastructure, ITSM, Problem Resolution, ServiceNow Orchestration, ServiceNow Platform, Standard Operating Procedure (SOP), System Applications, Systems Software, Teamwork, Workflow ManagementAdditional Job Details
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