Specialist, Product Quality

What you'll do

The role of the Product Quality Specialist is to contribute to the objectives of the Product Quality Assurance (PQA) department by implementing effective policies and tools that enhance the quality of products and positively influence customer perceptions of products available at Canadian Tire. By leveraging their expertise, the Product Quality Specialist plays a crucial role in ensuring that customers receive high-quality products that meet their expectations.

• Reviewing Resource Planner, Line Review Tracker, and Quality Management Plans to ensure that day-to-day tasks are on schedule.

• Communicating with vendors to ensure a clear understanding of test plan requirements and workflow.

• Coordinating with the Pacific Rim Office, Merchandising Team, and 3rd Party Service Providers to align test plans and sample requirements.

• Scheduling Quality Management Plans and ensuring timely delivery of samples to laboratories, while tracking testing progress.

• Preparing and conducting Quality Assurance Kick-Off meetings with cross-functional teams, including Merchandising, Brand, and Product Development Teams. This includes communicating and tracking milestones, advising team members of their responsibilities, and educating teams on Quality Assurance processes.

• Collecting and verifying product certification documents from vendors.

• Coordinating After-Sales Service requirements, which includes managing parts availability and inventory, collecting product documentation such as manuals and spare parts lists from vendors and providing technical information to Call Center and Repair Center staff

What you bring

• A university degree in business or engineering.

• 1-3 years of experience in project coordination within a product development/engineering/quality environment, preferably in the retail or manufacturing sector.

• Intermediate proficiency in Microsoft Suite of products, including Excel, PowerPoint, and Word.

• Proficiency in reviewing technical documents, certifications, and regulatory requirements related to service providers and vendors.

• Excellent communication skills with the ability to clearly express requirements and expectations for various processes.

• Strong attention to detail, solid organizational skills, and the ability to multitask effectively.

• Experience in managing deadlines and monitoring progress across teams to ensure timely project delivery.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.