Specialist, Product Implementation

Pour obtenir une traduction en français de l'offre d'emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Specialist, Product Implementation role supports Digital Excellence in Health product teams. They provide in depth knowledge of Identity, Authentication, and Authorization functionality, user support workflows, strategic business analysis, as well as requirements elicitation and facilitation. The purpose of the role is to help guide all aspects of the product lifecycle, including the elicitation and management of requirements for product enhancements, supporting onboarding activities as well as acting as a subject matter expert for all aspects of the product. The role requires clear communication, both verbal and written, and close working ties with key stakeholders, both internal and external, to ensure that the product remains relevant, effective and efficient.

Here is what you will be doing:

• Maintains business domain knowledge including a thorough understanding of the product, its policies, and procedures in order to inform decision making and share knowledge with cross-functional teams.
• Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects.
  • Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments.
  • Identifies interpersonal relationship difficulties and helps team members transition though difficult situations.
  • Develops and takes responsibility for own workload, acting independently with a low level of supervision and determines when to escalate broader impacting decisions to management.

• Provides excellent service to external and internal clients in the implementation of Identity and Authorization Services by
  • Discovering and meeting client needs and building and maintaining positive and effective working relationships.
  • Identifying the best available product options and supporting their implementation
  • Supporting clients in application and interpretation of applicable policies/standards and advising on local implementation of product processes.
  • Recognizing when available options are insufficient and working with the client on changes and/or exception implementation
• Participates in user forums and user research to gain a deeper understanding of the client's needs and develop the best user experiences possible.
• Recommends, leads and implements changes to product procedures to improve user experience and enhance operational efficiencies.
• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
• Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.
• Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials with an aim for continuous improvement. Supports Business Acceptance Testing through development and execution of test plans for new product features and functionality
• Solves business problems and provides leadership and guidance to clients and adoption teams.
• Performs data analysis in support of program and stakeholder objectives.
• Adjudicates and processes requests from internal/external clients, stakeholders, and users.

Here is what you will need to be successful:

Education and Experience:

• Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 3 - 5 years of experience in process design, re-engineering, implementation and documentation and data analysis, data management and business intelligence.
• Considerable knowledge of multiple agile methodologies and capable of applying the correct Shu technique in the correct circumstances.
• Considerable knowledge of documentation tooling such as Confluence Wiki or similar tools.
• Good knowledge of JIRA or similar bug tracking tools.
• Good knowledge of project delivery practices in a matrix environment.
• Excellent knowledge of Process Mapping Techniques.
• Excellent knowledge of SDLC.
• Broad experience in data analysis and business intelligence.
• Knowledge of SQL, VBA, SharePoint, BI tools an asset.
• Good Business Domain knowledge specific to the product area.
• Good Knowledge of ITSM practices.
• Knowledge of Ontario Healthcare system is an asset.
• Knowledge of HL7/FHIR, XML messaging principles, techniques and technologies is an asset.

Knowledge and Skills

• Strong problem solving and analytical skills to perform business and client requirement analysis, identify opportunities for improvement, solve business problems, analyze and resolve end user problems, perform data analysis.
• Strong communications skills, both orally and in writing, to engage in product team discussions, develop processes and tools, elicit requirements from users, educate clients, stakeholders, and users on Identity and Authorization policies, key concepts, and processes.
• Strong interpersonal, fact finding and interviewing skills to gain understanding of client requirements.
• Excellent organizational and multitasking skills.
• Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
• Ability to manage simultaneous projects from initiation to completion.

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Location: Ontario (currently hybrid; subject to change)

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