Small and Medium Business Applications Sales Lead

In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Small and Medium Business (SMB) segment within SMC is at the leading edge of growth and transformation. It's a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.

As the Small and Medium Business Applications Sales Lead, you are accountable to Business Applications business goals of Microsoft's SMB business and be the customer advocate across the organization. This requires continuous innovation and evolution of our sales execution strategy, while remaining centered on the customer.

To be successful, you have a deep understanding of the local market, customer acquisition engines and partner programs and motions across services/products and the respective routes-to-market. You will lead a v-team of key business stakeholders from the partner, products and services, marketing, and sales operations teams, drive alignment on the SMB solution area strategy through the development of a holistic business plan and ensure always on execution with the right level of investments to address customer needs and accelerate their digital transformation. This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

The Canada Small and Medium Business Applications Sales Lead is accountable for delivering on revenue quotas and driving growth across Biz Apps Solution Areas}, leading the orchestration and execution of SMB growth plans, and managing SMB investments in the Canada area

• SMB SME - Builds SMB solution play execution plans across relevant sales engines, defines plan priorities and key performance indicators (KPIs), and provides coaching and guidance on plan details for small and medium business (SMB) stakeholders. Defines rhythm of business (ROB), and a governance model for evaluating progress on plan execution, identifying gaps in plan execution, and taking corrective action as needed.

• Customer SME: including participating in customer events, and delivery customer webinars.

• Partner: Deep understanding of partner programs such as Surestep, QRP, BGI.

• Sales Performance- Manage SMB segment revenue growth and new net customer adds on cloud-based solutions offerings within local markets. Prioritize go-to-market offerings and ensure channel partner recapture of expiring legacy end-customers to move their business to the cloud. Develop strategies for securing cloud customers through cloud solution provider (CSP) expansion within the local SMB market. Share SMB customer insights and recommendations to shape programs that drive cloud customer acquisition.

• Revenue, Customer Adds and SMB priority metrics accountability.

• Sales Execution- Facilitates collaboration across the business to identify needs for additional capacity or capabilities, coordinate efforts to build upon them as needed, and identify potential partners to help achieve revenue, customer acquisition and consumption targets and drive business transformation. Including ROB and orchestration of v-team across organizations

• Partner (SureStep; BGI; QRP; Deal Desk; Channel Incentives & Offers)

• Vendor tele (Local capacity & Training)

• Strategic partnerships (Identify, Recruit and Manage)

• Deal execution - Where appropriate, supports the realization of deals that are complex, represent significant market share, and/or penetrate competitor's market share by working directly with and through local partners.

• Customer Insights and Satisfaction - Ensure continuity in the execution of customer or partner programs and maintains an awareness of customer satisfaction and changes in business practices that may impact customer-partner engagement and suggest amendment to improve satisfaction.

Embody our Culture & Values