Servicenow Development Practice Lead, Scotiabank

Requisition ID: 214726

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The ServiceNow Development Practice Lead acts as the manager for Service Management technology team developers pool. They lead a team of developers and partner with the Product Tech leads and owners to provide them with the development resources needed to deliver on business requirements in an agile and effective manner. In doing so they have to manage their available resource capacity to cater for the various competing priorities.

Is this role right for you? In this role you will:

• As a senior developer, develops and configures solutions on ServiceNow including workflows, integrations, scripts, and UIs in accordance with SMT development and architecture standards.
• Works closely with the product tech leads and product owners to understand backlog, priorities, delivery plans and roadmaps.
• Supports the tech leads to ensure that they get the right caliber of developers to support their planned releases.
• Providing coaching, guidance, and direction on developers training planning and development practice standardization.
• Works with Product owners, tech leads and other practice leads on resource capacity planning and adjustments.
• Conducts vendor oversight ensuring solution and code against Service Management Technology design principles, Scotiabank Reference Architecture and SMT Coding standards.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Computer Science Diploma or Degree; or related work experience, excellent JavaScript skills.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certified. ServiceNow Scripting certification a plus.
• 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general).
• 3 - 5 years' experience and hands on development in general module configuration on the ServiceNow Platform.
• Strong partnership and collaboration skills.
• An interest in leading people, and in developing coaching skills.
• Strong understanding of ServiceNow development best practices, and standards.
• Strong understanding of ServiceNow training and certification.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.