Senior Technical Support Analyst
Job Summary
Job Description
What is the opportunity?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What will you do?
Establishes and maintains UAT, IST and Production environments.
Manages the implementations to UAT, IST and Production environments.
Ensures all projects, enhancements and fixes are QA certified prior to promoting to production.
Manages the troubleshooting and fault isolation process of application problems.
Leads the investigation and analysis of application failures including writing up of incident and root cause analysis reports
Manage and lead DRP initiatives, including implementation and testing.
Manage and lead infrastructure changes/upgrades initiated by TI.
Leads and Performs Application Control Assessments as required.
What you need to succeed?
Must Have
5+ years of experience with SQL, VB.NET
Technical capabilities with Windows platforms and features (IIS, SMTP, SFTP)
Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situations
Great attention to detail and has organizational skills and an analytical mind
Interacting with ServiceNow on incidents, problems, service requests, change deployment
Nice to Have
Familiar with SQL Server Reporting Services (SSRS)
Working knowledge on Enterprise Job Scheduler, JCL/Zeke jobs
Dev Ops processes and deployments using Helios
Flexibility for on-call and off hour support
Monitoring Tools - PagerDuty, Dynatrace, Moogsoft, Splunk, OnDemand (Zeke job monitoring)
Collaboration Tools - JIRA/Confluence
Scheduling - Zeke/Stonebranch UAC
Devops - Helios/UCD/Jenkins
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
#LI-Hybrid
#LI-POST
#LI-TECHPJ
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft Internet Information Services (IIS), Production Support, Root Cause Analysis (RCA), Secure File Transfer Protocol (SFTP), Simple Mail Transfer Protocol (SMTP), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Troubleshooting, Visual Studio VB.NETAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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