Senior Technical Analyst
Job Summary
Job Description
What will you do?
- Plan and execute weekend maintenance to provide minimal disruption to the production environment
- Follow established Service Now guidelines for implementing change into the Production environment
- Provide the necessary support to ensure the highest level of service for all online systems
- Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations
- Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation
- Responsible for the seamless implementation of all hardware and software changes
- Deal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements
- Works in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost efficient manner
- 24/7 shift work on rotational basis
What do you need to succeed?
Must have:
- Operational/technical experience with IBM mainframe servers
- Post-secondary education or equivalent
- Experience with incident resolution, problem management and change management
- Effective written and verbal communication skills
- Organized and detail oriented
Nice to have:
- Ability to code in the REXX programming
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
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Job Skills
Adaptability, Change Management, Communication, Detail-Oriented, Group Problem Solving, Incident Resolution, IT Operation, Knowledge Organization, Mainframe Operating System, Problem Management, Production Environment, REXX Programming, Shift Work, Teamwork, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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