Senior Technical Analyst, Endpoint and Threat Surface (Global Security)

WHAT IS THE OPPORTUNITY?

The Senior Technical Analyst Endpoint and Threat Surface, Cyber Technology Service Operations will provide in-depth technical expertise, consulting and advisory on a suite of applications for the Endpoint Security and Threat Management and Operations within RBC's global Cyber Security environment. The Senior Technical Analyst will ensure prompt resolution to any production issues and partners across IT and with assigned business line(s) to assess, research, and analyze business, technical and system needs in order to maintain RBC security posture.

WHAT WILL YOU DO?

• Coordinate Change Management activities with Integration, Engineering, Application Teams and CTO Operations

• Assist CTO Operations Team with day to day Incident / Change / Problem Management

• Perform root cause analysis with service partners and escalation teams for incidents and problems, along with implementing permanent solutions

• Work closely with business partners to understand the business requirements and business capabilities.

• Joint day-to-day support of Endpoint security applications (e.g. compliance checks reporting and remediations, planning for and performing updates)

• Work closely with L2 and L3 support teams to understand the security products and operating environment

• Contribute to Key Control Testing and Audit (walkthroughs, request for information, remediation activities as required)

• Lead process and technical documentation creation and uplift

• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.

• Active role in identifying automation opportunities and lead key implementations

• On-Call Duties

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Strong experience working with one or more of the following network and security technologies: Endpoint Security: Crowdstrike, Beyond Trust, FireEye, Lookout, Snare, Illumio, Imperva, Guardian DAM, Encase, XSOAR Threat Surface: Tenable.Sc, Aqua Public Cloud, Tenable.IO.Cloud, XPanse

• Various OS platforms: Windows, Linux, MacOS

• MS Office skills: Word, Outlook, Excel and PowerPoint

• Experience with Python and/or Java development supporting automation

• Capability to manage multiple priorities across a number of assignments and prioritize effectively

• Strong problem-solving skills with the ability to assess issues with unfamiliar technology.

• Ability to thrive in an environment with new and evolving technology.

• Strong communication skills, the ability to understand how a message should be delivered, to who and when.

Nice-to-have:

• Post-Secondary Degree or College diploma in Computer Science, Engineering, or equivalent.

• Certifications in information security (eg. CISSP, CCSP, CEH)

• ITIL Certification

• Cloud Platform Knowledge (Microsoft Azure/Amazon Web Services)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Access to a variety of job opportunities across business and geographies

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above