Senior Specialist, Product Implementation

Pour obtenir une traduction en français de l'offre d'emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

This Senior Specialist, Product Implementation (Business Analysis / Project Management) role supports Ontario Health's provincial identity and access management (IAM) product that enables healthcare providers and healthcare systems to access health services and repositories in a secure manner. The Senior Specialist provides expertise in IAM product functionality, strategic business analysis, as well as requirements elicitation and facilitation. The purpose of the role is to help manage all aspects of the product lifecycle, including the elicitation and management of requirements for product enhancements, onboarding activities as well as acting as a subject matter expert. The role requires clear communication, both verbal and written, and close working ties with key stakeholders, both internal and external, to ensure that the product remains relevant, effective and efficient. ​

Here is what you will be doing:

• Meets with decision makers, systems owners, and other stakeholders to define scope as well as functional and non-functional requirements. Ensure projects meet the business needs of clients and align with Enterprise and Solution Architecture direction and standards.
• Provides knowledge of Ontario Health's IAM solution specifically (including its logical architecture, policy, procedures and standards) and IAM in general in discussions and collaboration with internal and external stakeholders and government agencies.
• Manages small product enhancements projects and the creation of project plans and other project artifacts as required while ensuring effective project change control and proactively managing risks.
• Manages the onboarding of new clients so that they are able to use the product. Understands the onboarding process and guides clients through it, addressing any questions that they have.
• Reviews and analyzes the effectiveness and efficiency of existing systems and processes and develop strategies for improving or further leveraging them. Identifies and resolves system and process issues.
• Reports on product service levels, accomplishments and issues to Executive team. Provides useful overviews of new product features and other changes to senior management as required.
• Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments. Ensures the team's lines of communication remain open and actively seeks feedback to continuously improve team dynamics.
• Acts independently with a low level of supervision with the ability to determine when to escalate broader impacting decisions to management.
• Identifies interpersonal relationship difficulties and help their team members and other department team members transition though difficult situations.
• Leads product integration initiatives and collaborate with other cross-functional teams in delivery of tasks/projects.
• Develops and takes responsibility for own workload, initiatives, and roadmaps for IAM product in collaboration with cross-functional teams across Ontario Health. Jointly accountable for the quality of the products and services that they deliver for their customers.
• Develops the best user experiences possible.
• Engages internal and external clients to gain a deeper understanding of their services and actively listen to their clients to understand their needs. Uses the information and knowledge gained to recommend product features and changes to product features to improve the user experience, operation and maintainability of the product
• Designs, develops, and leads user research to gain a deeper understanding of the client's needs.
• Champions changes across the team to improve the product and its associated processes as well as team practices.
• Leads and implements the change within the product and team practices.
• Anticipates project bottlenecks and blockers in short term and long-term product roadmaps. Works with multiple departments to overcome these challenges.
• Independently engages and actively participates in team discussion with other internal product management teams to recommend product features and changes to product features to improve the user experience, operation, and maintainability of the product.
• Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
• Provides leadership, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
• Works with the management in the definition of Product Vision.
• Synthesizes the product vision and high-level business requirements into functional user requirements.
• Conducts research on software and hardware products to justify recommendations and to support purchasing efforts.
• Provides application specific expertise and knowledge about the architecture and the direction of the business to collaborate in writing RFPs and feasibility studies.
• Acts as the authoritative source for all requirements.
• Elicits requirements using a variety of formats and techniques including interviews, document analysis, workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists and competitive product analysis.
• Leads requirements analysis and verification ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
• Documents Non-Functional requirements such as security, privacy, legal and maintainability.
• Conducts impact analysis for the product on internal and external stakeholders and systems; including communication plan to ensure buy-in and awareness of the product release.
• Collaborate with the Dev, QA, and UX Design teams in an agile fashion.

Here is what you will need to be successful:

Education and Experience:

• Bachelor's or Master's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 5 - 7 years of experience in Product Management and Business Analysis
• At least 2 years project management experience.
• Experience with formal requirements elicitation, analysis techniques, process design, re-engineering, implementation, and data analysis.
• Knowledge of multiple agile methodologies and the capability to apply Ha level techniques.
• Strong knowledge of documentation tooling such as Confluence, Wiki or similar tools.
• Strong knowledge of JIRA or similar bug tracking tools.
• Strong knowledge of project delivery practices in a matrix environment.
• Strong knowledge of Process Mapping Techniques.
• Excellent knowledge of SDLC.
• Experience with healthcare integration projects is considered an asset.
• Excellent Knowledge of ITSM practices.
• Knowledge of Ontario Healthcare system is considered an asset.
• Experience with identity and access management products is considered an asset.
• Experience with HL7/FHIR, XML messaging principles, techniques, and technologies is considered an asset.

Knowledge and Skills

• Strong problem solving and analytical skills to identify and overcome bottleneck and blocker challenges, leads requirements analysis and verification, conduct impact analysis.
• Strong communications skills, both orally and in writing, to elicit requirements from internal and external clients, engage and actively participate in team discussion, write RFPs and feasibility studies.
• Strong interpersonal, fact finding and interviewing skills to collaborate with cross-functional teams across Ontario Health, transfer knowledge to the product team, interact with product/project teams, cross-portfolio interaction, external stakeholder interaction and ministry stakeholders.
• Excellent organizational and multitasking skills and the ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
• Ability to manage simultaneous projects from initiation to completion.

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Location: Ontario (currently hybrid; subject to change)

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