Senior Software Engineer- Gen AI

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

What you will do?

• Participate in the design, development, and rollout of GenAI innovations and foundational cloud capabilities.
• Evaluate and understand how large language models work and how to invoke them via API
• Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
• Stay current with the latest advancements in generative AI and apply new techniques to improve existing systems
• Champion a culture of continuous improvement, motivating change and fostering innovation within the team.
• Collect metrics and build reports on industry call centre indicators, to facilitate data that drives technical and business decisions.
• Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
• Provide technical leadership and coach other engineers to ensure adoption of coding best practices
• Writing reports and documenting processes and use cases (technical specifications, architecture designs, and implementation details)
• Contribute and/or adopt global software engineering re-usable best practice processes.
• Promote a learning environment to develop team member skills that align with industry developments and organization goals.

What you need to succeed?

• Bachelor's degree in computer science or a relevant field

• 5+ years of experience building large-scale, multi-tier distributed software systems

• Contact Centre experience with hands on support and development experience with Amazon Connect (or relevant CCaaS)

• Deep expertise in cloud technologies, particularly AWS services and AI/ML applications

• Experience with AWS Bedrock and Sagemaker

• Hands-on expertise with Java, Python, Lambda functions, and APIs

• Experience with DevOps tools sch as Terraform, Jenkins, and Artifactory

• Demonstrated ability to collect and interpret engineering metrics to drive business and technical decisions.

• Exceptional communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.

• Understanding of prompt engineering design principles for different use cases

• Extensive experience with DevOps culture, tools, and best practices.

• Proven leadership skills, with the ability to guide cross-functional teams across multiple locations.

• Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits

• Commitment to fostering a collaborative, transparent, and trust-based team culture

• Experience coaching and mentoring engineers and Agile teams.

What's in it for you:

• We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

• We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.

• Wellness programs that support the three pillars of your health - mental, physical, and financial

• The opportunity to move along a variety of career paths with amazing networking potential.

• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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