Senior SAP Functional Analyst

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

As part of the Enterprise Solutions team within IT, this individual will play a key role in applying their expert knowledge of SAP ERP and supply chain functional areas (particularly planning and procurement) to produce high quality results. The individual is responsible for optimizing and supporting supply chain business processes with effective, technology solutions that are consistent with industry best practices.

KEY PERFORMANCE METRICS

• High quality project deliverables on time and adhering to specified business requirements
• Provide functional and configuration knowledge in designing solutions in various SAP Supply Chain modules (SCM F&R, MM, LE, MAP & related Master Data elements) in an IS-Retail environment, to meet business requirements
• Enhance supply chain processes by analyzing, developing and integrating system solutions that affect retail trade planning, distribution, and inventory to maximize company profitability and minimize cost
• Design, develop, maintain, and support supply chain systems resolving defects, solving problems, and testing/validating functionality.
• Achievements based on goals set out by the manager of the team

KEY ACCOUNTABILITIES

Functional

• Work closely with business owners to identify and document business requirements to meet the end user's needs
• Understand configuration dependencies and integration points between functional modules of SAP and designs and troubleshoots in the area with this knowledge
• Provide alternative solutions based on best practices and SAP functionality
• Work with developers to develop comprehensive Business Requirements and Technical Requirements documents
• Development of functional specification documentation for the development of applications and configuration
• Perform SAP configuration and unit/functional testing, for required applications
• Act as functional lead on projects
• Support development and QA departments through project lifecycle
• Provide production support as needed, with problem resolution and escalation where necessary (on-call support is required)
• Provide leadership in the development of functional skills in others through active knowledge sharing
• Project rollout planning for production releases
• Scope and size new initiatives, and assist with developing functional and technological project roadmaps
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Enterprise OMNI/BW Solutions

Manager once Removed (MOR): Director, Enterprise Solutions

KEY RELATIONSHIPS

Internal:

• All Other IT Departments; Inventory Management, Category Management, Warehouse and Master Data teams on the business side

External:

• IT technology partners, vendors

Work Experience / Education / Certifications

• Computer Science, Engineering or related degree, with formal training in the areas of supply chain and ERP systems
• Minimum 7 years work experience with SAP ERP (R/3, ECC6) system and related technologies such as SCM F&R.
• Experience with at least one complete SAP life cycle implementation
• Experience with F&R is a must have.
• Experience with MM is a must have.
• Knowledge of software development life cycle
• Excellent analytical/problem solving and English oral/written communication skills
• Strong attention to detail and organizational skills
• Experience in testing and production delivery
• Experienced in functional and technical specification development
• Experienced in troubleshooting and resolving SAP functional problems
• Experience in working in a 24x7 support environment
• Excellent customer-facing skills in terms of managing expectations and resolving issues
• Experience with Task Management and Time Management skills
• Experience with project management
• Solid judgment and decision-making capabilities
• Ability to examine system support problems and correct or re-assign for resolution
• Ability to work successfully in a dynamic, fast-paced culture
• Self-motivated and has the ability to work independently
• Strong knowledge of Retail business processes (finance, retail, procurement, logistics, master data)

Competencies / Skills / Attributes

• Minimum of 7 years SAP Functional experience including at least 1 end to end implementation
• Hands-on configuration experience in areas of F&R, MM, LE, WM/EWM (asset) and all related Master Data elements
• Experience with MM and F&R are must-haves.
• Experience with SD is an asset.
• Experienced in Site Setup, Article Master and Inventory Management, Purchasing & Procurement, Vendor master, Forecasting & Replenishment; Account determination for purchasing and inventory.
• Knowledge of integration with the following modules: WM/EWM, FI/CO, SD, BW
• Must have good understanding of supply chain planning practices
• Knowledge of EDI and IDOC technologies in SAP implementations
• Experience with warehouse management systems (such as WM, or third party) and integration with ECC6 and MM
• Basic knowledge of ABAP/4 is an asset
• Experience with SAP IS-Retail is an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME