Senior Quality Assurance Analyst, Business Technology

We're looking for a highly skilled and self-motivated Senior Quality Assurance (QA) Analyst to join our Business Technology Team. You'll be working alongside Business System Analysts, Developers, and Admins to deliver a quality product to our business users. You'll bring extensive experience in manual testing, with expertise in Salesforce, NetSuite/ERP systems, and a strong familiarity with the Lead to Cash process. You will be responsible for ensuring the quality and reliability of business-critical enterprise applications, working independently to plan, execute, and manage the QA process from start to finish. Working either remotely, or out of Hootsuite's Toronto office, you will report to our Senior Manager, Business Technology. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Toronto, Ontario. In this role, you will report to the Director, Business Technology.

WHAT YOU'LL DO:

• Perform detailed manual testing for enterprise systems, particularly Salesforce and NetSuite/ERP platforms, ensuring business processes like Lead to Cash are fully functional and reliable.
• Create and manually execute comprehensive test cases, plans, and scripts to ensure the quality and functionality of Salesforce and Netsuite/ERP Changes.
• Define and execute a comprehensive testing strategy. Develop test cases, plans, and scripts based on system requirements, including regression, functional, integration, and performance testing.
• Identify areas for automation and, if applicable, contribute to the automation of test cases.
• Provide quality reports with recommendations for improvement
• Work closely with business analysts and developers to understand and review system requirements and acceptance criteria to identify testing needs early in the SDLC.
• Research and establish testing methodologies to improve the overall quality assurance process.
• Operate autonomously within the Enterprise Systems team, managing your QA tasks, deadlines, and quality deliverables with minimal supervision.
• Maintain organized documentation/tracking of test cases, results, and defect tracking.

WHAT YOU'LL NEED:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Significant experience in Quality Assurance, with a focus on manual testing.
• Proficiency in Salesforce and NetSuite/ERP systems, with preferred knowledge of the Lead to Cash process.
• Strong ability to analyze requirements and convert them into comprehensive test plans and methodologies.
• Experience using Jira or similar defect tracking and project management tools.
• Experience with QA methodologies, test planning, and execution in an agile or waterfall development environment.
• Solid understanding of QA methodologies and hands-on experience with test planning and execution in both agile and waterfall environments.
• Highly detail-oriented with excellent organizational skills to manage multiple testing cycles simultaneously.
• Strong verbal and written communication, with the ability to collaborate effectively across technical and non-technical teams.
• Ability to shift priorities and adapt to changing project demands.
• Detail-oriented, organized, and able to manage multiple testing cycles simultaneously.
• Ability to work autonomously and take ownership of QA processes.
• Familiarity with API testing and tools like Postman.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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