Senior Product Analyst

Address:

The Senior Product Analyst will be responsible for providing business support for Private Wealth applications systems domain, such as client portals: BMO Nesbitt Burns Gateway, Private Banking Investment Online system (BPBIO), other Internal Branch systems, such as Broadridge Smart Advisor, Retail Investment System (RIS), Trade Supervision tool - Global Relay, Global Plus (GP), etc.). The position will manage the day-to-day business support and maintenance, including participation as an Subject Matter Expert in the strategic enhancements to the domain.

The role has accountabilities for documenting operating procedures, systems administration, coordination of change intake, critical incident escalations, testing and change management. In this capacity, the Senior Analyst is required to liaise with the frontline, Technology, vendors, and other internal departments and LOBs.

Business Solution

• General Support: Perform day to day support of the applications including troubleshooting issues and recommending solution to the business operational aspects of the domain through liaising with internal and external support partners. Prioritize requests and channel them to the appropriate supports partners.
• Incident Management: Coordinate the end to end incident resolution life cycle including tracking and communicating with internal stakeholders at regular intervals
• Procedures and Policies: Develop and maintain support procedures including process flow and decision points across the domain.

Technology Execution

• Plan and execute on small-medium sized enhancements to the domain including management of priority, scope, time, cost and quality
• Participate and consult on changes, projects and initiatives (new products, regulatory changes, system implementations, etc.),
• Support system upgrades, test case creation and testing (UAT).
• Co-ordinate the intake process with the Technology and Operations teams including vendors to ensure the change requests are tracked and implemented on time, budget and quality.
• Monitoring of QA and execute on UAT activities
• Align release schedule as per business priority
• Ensure business readiness prior to change implementation
• Manage communication to stakeholders
• Continuously recommend and deliver improvements and solutions.

Process Improvement

• Identify and implement improvement to functions, processes and practices across the domain.
• Identify inefficient and redundant tasks for automation and elimination respectively.
• Develop and maintain operating procedures as required.

Qualifications:

• Must Have Skills:
• Minimum 3 years' experience providing business support for client-facing applications.
• Strong experience in troubleshooting and problem resolution.
• Keen eye for detail and analytical skills.
• Excellent verbal and written communication skills.
• Positive interpersonal skills, including the ability to establish and maintain collaborative, courteous working relationships with others.
• Advanced skills in Microsoft Excel or Access
• Organizational and time management skills.
• User Acceptance testing experience.
• University degree or college diploma.
• Nice to Have Skills:
• Project Management or Software development experience or certification.
• Knowledge of discretionary, full-service investing, financial services industry and fintech.
• Change Management experience.

Grade:

6

Job Category:

Individual Contributor

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At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.