Senior Network Administrator

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

The Sr. Administrator, Network will report to the Team Lead of Network Services and will be responsible for reporting on LAN/WAN's and ensuring the stability and integrity of Indigo's overall network environment. The Sr. Network Administrator is responsible for configuring and managing Cisco Routers/Switches/Firewalls, Radius Appliances, Juniper Firewalls, Voice Infrastructure and F5 Load Balancer devices used in high volume Internet/Ecommerce infrastructure, as well as networks in the production, development/QA and stage environments. Finally, this position will also analyze and resolve network hardware /software problems in a timely and accurate fashion.

KEY PERFORMANCE METRICS

• Demonstrated experience completing project deliverables on scope and on time
• Achievements based on goals set out by the manager of the team
• Adherence to all corporate policies, standards and guidelines

KEY ACCOUNTABILITIES

Functional

• Participate in the planning, design, configuration and deployment of company LANs, WANs, and wireless networks, including servers, routers, switches, load balancer, firewalls, UPSs, PDUs and other hardware to ensure that the network meets company performance and availability requirements.
• Daily operational maintenance of existing network infrastructure. (Cisco, Fortigate, Motorola, Juniper, F5's). Phone systems (Cisco / Avaya VOIP, Nortel Option 11)
• Design, plan and trouble-shoot network related problems in an enterprise environment with expertise in Cisco Routers, Switches, Load balancers, Firewalls and Intrusion Detection (IDS).
• Plan and execute changes, installations, and provide support of networked computers and equipment
• Liaise with vendors for new hardware and software acquisitions and keep appropriate maintenance agreements current and effective
• Provide expert advice to other initiatives relying on network & infrastructure services
• Provide, configure, design and lead the deployment of unified communications (voice, video, and VoIP network)
• Provide, configure, design and deploy network solution for cloud based loads
• Play a key role in maturing the network & telephony systems in the areas of routing, switching, security, collaboration (voice/video), wireless, physical data center standards and monitoring systems
• Play a key in supporting DevOps team and design network services in the cloud
• Collaborate daily with other IT teams to deliver on new projects
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Director, Information Security

Manager once Removed (MOR): VP, IT Operations

KEY RELATIONSHIPS

Internal:

• IT and various business units

External:

• Variety of Canadian voice and data supplies, and technology vendors

QUALIFICATIONS

Work Experience / Education / Certifications

• College diploma in the field of Computer Science; University degree preferred
• Minimum 8 years of equivalent work experience in a senior IT network position
• CCNP, CCNP voice and CCIE designation is preferred or equal experience.
• Experience with Routing, Switching, telecom switches (Meridian), voice mail systems and Cisco IP telephony experience
• Good understanding of PCI DSS 3.2 compliance is required
• Strong working knowledge of network/internet Protocols/Services such as VoIP,
• GigE, 10/100 Ethernet, OSPF, EIGRP, DNS, TCP/IP, IPSec & NAT.
• Must have experience with Cisco 1800, 2600 series routers, 6509's, 3900's switches. Juniper Firewall and F5 BigIP.

Competencies / Skills / Attributes

• Familiarity with operation, management and fault diagnosis of real time transaction processing systems.
• Excellent knowledge of applicable data privacy practices and laws.
• Excellent knowledge of WIFI, Firewalls, Load Balancers, Intrusion Detection Systems, and other network security infrastructure/monitoring tools.
• Proven experience in leading small to large technical projects with demonstrated
• oral and written ability to communicate with team members.
• Must know when to ask for assistance, and when to provide assistance collaboratively.
• Must be approachable, teachable, and a team player with a strong desire to continue learning and expanding their experience in a highly evolving security focused environment
• Experience with network asset management, including maintenance of network components, inventory and related documentation.

Other (travel, Bilingual, etc.)

• Willingness to work beyond core business hours, if necessary to minimize business

interruption during planned or unplanned network/system modifications.

• Prepared to work off hours and travel as required (10-20% with GTA)

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.