We're looking for a Senior Manager, Business Technology to lead a team of Business System Analysts, Developers, and Administrators to ensure the seamless operation and optimization of our key enterprise systems, including but not limited to Salesforce, Netsuite, and their supporting integrations. As an experienced leader, you'll be working as a people manager and technical expert, balancing strategic oversight with hands-on management. You will ensure that the business's needs are met through efficient support ticket management, adherence to SLAs, and the achievement of KPIs. You'll collaborate with leaders and stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone's workday better. Working either remotely, or out of Hootsuite's Toronto office, you will report to our Director, Business Technology.
WHAT YOU'LL DO:
WHAT YOU'LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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