Senior Business Analyst

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Responsible for working with customers to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Senior Business Analyst develops solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced.

Here is what you will be doing:

• Develops processes and tools to support stakeholders' implementation of products or services.
• Performs business and client requirement analysis in support of service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.
• Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.
• Solves business problems and provides leadership and guidance to clients and adoption teams.
• Educates clients, stakeholders and users in the broader health care sector on OH policies, key concepts and processes.
• Supports integration of various data sources while ensuring data quality requirements are met.
• Performs analysis in support of program and stakeholder objectives.
• Analyzes and resolves end user problems related to data quality, accessibility and interpretation.
• Adjudicates and processes requests from internal/external clients, stakeholders and users.
• Collaborates closely with the development, operations, onboarding and project teams in delivery of project/implementation including communication plans for stakeholders to ensure buy-in and awareness of features/changes.
• Prepares/maintains system documentation, user guides, process maps, operations documents and training manuals.
• Provides business and technical content for the assembly of test plans.
• Facilitates and supports business and clinical participation in the execution of test plans.
• Drives momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input to meet project deadlines and schedules.
• Trains and supports business and clinical staff on the use and integration of technology with business processes.
• Collaborates with the team to ensure a consistent approach to executing work assignments.
• Develops and has accountability for workload, tasks and initiatives for a specific product in collaboration with cross-functional teams across OH.
• Assists with the development and identification of product synergies to ensure efficient product delivery.
• Collaborates with other cross-functional teams in delivery of tasks/projects.
• Participates in or leads user forums and user research to gain a deeper understanding of the client's needs.
• Recommends changes to product procedures and features.
• Envisions product improvements and innovations that improve services and processes for internal and external partners.
• Leads and implements changes in procedures, business intelligence, in an effort to achieve internal operational efficiencies.
• Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation and maintainability of the product.
• Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I.
• Makes decisions where results have major impact across the organization requiring sophisticated solutions and long-term correction.

Here is what you will need to be successful:

Education and Experience

• Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 5+ years of experience with requirements elicitation and analysis techniques.
• 5+ years of experience in process design, re-engineering, implementation, and documentation.
• 5+ Information Technology Business Analysis.
• Experience in data analysis and business intelligence.
• Excellent knowledge of user story documentation best practices and experience with MS Visio or similar tools.
• Excellent knowledge of Azure DevOps or similar product backlog\requirements management tools.
• Excellent knowledge of Process Mapping Techniques.
• Excellent knowledge of SDLC, including Agile methodology.
• Knowledge of SQL, SharePoint, MS Office Suite an asset.
• Working knowledge of HL7 principles and standards an asset.
• Good Business Domain knowledge specific to their product area.
• Good knowledge of ITSM practices.

Knowledge and Skills

• Ability to manage concurrent projects from initiation to completion.
• Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.
• Strong interpersonal, fact finding and interviewing skills.
• Excellent organizational and time management skills.
• Ability to develop new Ontario Health business processes and tools.
• Ability to provide excellent service to internal and external clients by identifying and meeting their needs, building and maintaining positive and effective working relationships and providing the best user experience.
• Ability to communicate effectively and concisely, both orally and in writing.
• Effective presentation skills.
• Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.
• Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
• Ability to identify interpersonal relationship difficulties and help team members transition though difficult situations.
• Ability to act independently with minimum supervision.
• Ability to determine when to escalate broader impacting decisions to management.
• Ability to collaborate with external stakeholders.
• Ability to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio interaction, external client and stakeholder interaction.
• Ability to make decisions where results have a major impact across the organization.

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Location: Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

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